Avis (2 154)

Note globale
4,6
Nombre d’avis par note
  • 70 % des avis sont des avis à 5 étoiles
  • 17 % des avis sont des avis à 4 étoiles
  • 5 % des avis sont des avis à 3 étoiles
  • 3 % des avis sont des avis à 2 étoiles
  • 5 % des avis sont des avis à 1 étoiles
15 décembre 2020

I liked it originally, but it seems to degrade over time. Now any link I include will not show up as blue and the receivers cannot link as I want. Also difficult with adding pictures. While I gladly pay the over 2500, I have exceeded that number and this may be the cause of my problems. Shopify so far has no answer to help me. Must I go to GMAIL in 500 sets each week's campaign?

BooksAndTools
États-Unis
3 mois d’utilisation de l’application
Shopify a répondu 17 décembre 2020

Hey there,

Amy here from Shopify Support. Thank you for taking the time to share your feedback with us. You should be able to make the link any colour you wish, and you should be able to link it to where ever you like. As for pictures, I would be happy to look at that with you. I’m going to follow up with you with an email, to open up the lines of communication here, so I can help you get this resolved.


Amy | Shopify Support

29 novembre 2023

Pretty useless. Custom Liquid Variables like the last order item title cannot be used. So 99% of all marketing automation cases cannot be done. You'll need Klavyo or another app to do this job. Don't know why this app even exists. :-(

Adrianos
Suisse
2 mois d’utilisation de l’application
Shopify a répondu 30 novembre 2023

Hi, there! Thank you for your feedback. We are adding custom Liquid to Shopify Email, and the feature is currently in early access. You can find more information in this help document (https://shopify.link/7AKV). Thanks again! - Greta, Shopify Support

4 juin 2020

what is used to send if cant send to the imported mails?why have to import cvs if its fake not ?????

Atchy Shop
Qatar
2 mois d’utilisation de l’application
Shopify a répondu 9 juin 2020

Hey there,

Claire here from Shopify. I appreciate you taking the time to leave us a review. I'm going to send you an email to open up the lines of communication here. I would love to hear what you feel is missing from the app, in particular imported customers, and we can then pass along the feedback to the developers.

Claire l Shopify

16 septembre 2020

Shopify will control your marketing and shut down your email before it is sent to all of your customers. This has happen to me 3 times out of 7 emails sent to the same list. It is very frustrating not having the control over your own list. After finally getting a hold of customer support I was told there is no way to turn off the big brother controls of the email system. Until they get the bugs worked out it's really a crap shoot if it will work.

GrantFab
États-Unis
Environ 2 mois d’utilisation de l’application
Shopify a répondu 22 septembre 2020

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with email delivery.

I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication, and will be able to pass on feedback to our developers.

Claire - Shopify

20 avril 2020

Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available.

nawa3eem
Maroc
Environ 2 mois d’utilisation de l’application
Shopify a répondu 21 avril 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback, that is how we can continue to grow and improve. I'm going to send you an email to open up the lines of communication and see what I can do for you.

Amy l Shopify

24 mai 2020

Tried it since it was free. Now I'm going to look for something else. They need to do a lot of work on this to make it worth using.

Take Care Space
États-Unis
Environ un mois d’utilisation de l’application
Shopify a répondu 26 mai 2020

Hey there,

Amy here from Shopify. I appreciate you taking the time to leave us a review. I'm going to send you an email to open up the lines of communication here. I would love to hear what you feel is missing from the app, that is needed before you use it. This way I can pass it along to my developers.

Amy l Shopify

15 janvier 2021

Shopify will simply stop the campaign for several reasons. If too many unsubscribe or bounce it will stop sending the email and since there are zero reports, you have no idea who was sent the email and who wasn't. I've tried to make it work with custom groups but it's so frustrating when only 45% of your emails go through. 1. We ran a contest for a free giveaway. 2,100 people signed up. After 1k emails were sent, shopify stopped it because too many people unsubscribed. But all these people literally entered to win and be notified by email. Since there are no reports, I can't tell if the winner was notified they won, and now I am getting calls all day from others who entered because they never got the winner announcement email. Can't resend the entire campaign because then 45% of our customers will get a duplicate email and surely report us as spam at that point. 2. When I first launched the store, I uploaded our customer list from our brick-and-mortar shop from over the past couple of years of people that were in our newsletter. 1,800 customers total. There were some bounces because some were work emails, or incorrectly entered etc. We sent a launch email to notify them of the new online store, and again shopify stopped the campaign at 45%. And again, since there are no reports we can't tell who was notified and who wasn't, and we can't resend the email to the other half that never received it the first time. Shopify does a lot of things right, this ain't one of them.

Grizzaffi Coffee
États-Unis
Environ un mois d’utilisation de l’application
Shopify a répondu 22 janvier 2021

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review on the Shopify email. I'm really sorry to hear of the struggles you were facing with sending email campaigns.

I will send you an email to open up that line of communication and we can pass over this feedback to the app developers.

Claire - Shopify

6 janvier 2023

Shopify has some work to do with this app.... Not that impressed at all. Apart from not being able to mail more than 1000 mails in one go, it lacks many other basic features. Brush up on this already. Very frustrating that we have to send in segments... WE WANT TO MAIL ENTIRE LISTS!! Dont you guys want to make extra cash when we go over the available Free quota? You limiting us from reaching our databases and reducing our sales conversions. Ridiculous.

Cape Town Firewood
Afrique du Sud
Environ un mois d’utilisation de l’application
Shopify a répondu 24 février 2023

Thank you for taking the time to write a review. I can definitely appreciate how helpful these features would be, and I'll be sure to share your feedback with the relevant team. Thank you. - Brie, Shopify Support

27 juillet 2021

It's like they haven't even beta-tested it yet. I have constant problems every time I try to do anything, can't send to more than 40k at one time, campaigns getting stopped for no reason, no automation sequences. . . etc. It's like it was set up by people that have never used an email service. It will be good one day, but today is definitely not that day.

Thrupack™
États-Unis
Environ un mois d’utilisation de l’application
Shopify a répondu 10 août 2021

Thank you for writing your review and for sharing your experience using Shopify Email here. I can appreciate your frustration with some of the current limitations of the app and will be sure to pass your comments onto our development team who will continue to build and develop Shopify Email over time.

If you're still interested in using Shopify Email but are experiencing bugs, please contact our support team directly as this may be something we can help with. Our team can be contacted 24/7 through our Help Center: https://bit.ly/2AWw5VA. -Victor

22 mai 2020

This app isn't very good. I shouldn't have to do a search and create a customer group (which in itself is poorly designed) every time I want to send an email to my customers. I should just be able to view my list of customers direct from the app and select the customers I wish to email. It is completely counter intuitive and painful to use. Being able to save customer groups is handy and should be a feature, but definitely should not be a constraint of creating and sending emails.

Home Golf Australia
Australie
25 jours d’utilisation de l’application
Shopify a répondu 25 mai 2020

Hey there,

Amy here from Shopify. I appreciate you taking the time to leave us feedback. I understand the importance of making everything flow as quickly and seamlessly as possible. I'm going to send you an email so we can chat further.

Amy l Shopify