Avis (1 843)
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It is very difficult to type an email. For 2 days I have been trying to set up emails and it continues to shut down. Alot of wasted time here.
Hi, thanks for your review. That definitely doesn't sound ideal at all, but we'd like to take a closer look into your account so that we can troubleshoot the situation together with you. Please visit our Help Center here: https://shopify.link/qLKl so that our live support team can further assist. Thanks! -Kimi, Shopify Support
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Very easy to use email builder. Horrible customer segmentation. Can't email people based on collection they did/did not purchase. Also can't email multiple segments at the same time.
Thank you for your review. I'm glad to hear that you find the email builder to be easy to use, and appreciate your other pieces of feedback here. I'll be sure to pass those on to the app's developers for you. Thank you! - Brie, Shopify Support
product images no longer showing when I go to create a new newsletter email campaign. A very buggy app and basic in its design edit inputs in general. Have to open in Chrome as Firefox has a meltdown trying to run it usually. Just a frustrating feature that should be flawless.
Thank you for taking the time and writing this review. We’re sorry you ran into issues using the app on Firefox and completely understand that this experience would be frustrating. We’re happy to report that we isolated the issue and have now fixed it.
Thank you for taking the time and writing this review. We certainly appreciate how it can feel to discover issues using the app. We’re happy to report that we isolated the bug and have now fixed it. - Clare, Shopify Email
Sent out first email last week. Love the integration to my store and how I can pull in my products, content, etc directly to my email. Please add automated email capability. I want to send email to new email subscribers, new customers, tagged customers, etc.
Am I missing something? I cannot send emails to anyone but my "email subscribers" list which doesn't include customers that have signed up through the pop up app that I use to collect customer's emails. Which seems to be the most effective way of getting emails so I do not want to quit using it. But with no way to email them through this app, it makes BOTH apps pointless. I have reached out for help and was told to use the pop up apps option to have them automatically respond when a customer signs up. Okay great, but what about after that? I can never email them again? If I am just not doing something right someone please tell me !!! I cannot figure it out!
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with email subscribers. This is correct, with Shopify email you can only send newsletters to customers who have consented to receive marketing emails.
With the pop up app you are using, this will usually add the customer automatically to the email subscriber list, and you can contact them but doesn't seem to be the case here.
I am going to follow up with you in an email so we can further troubleshoot this issue for you, and hopefully get this resolved.
Claire - Shopify
I was a little confused at first but it's easy to use. I love that Shopify has this options. Makes it a lot easier for me :)
I can’t use it because only available for Shopify plus… seriously if you want to promote for only new customers then say to your small business customers a goodbye
Hey, there! Shopify Email is available to any merchant on any paid Shopify subscription plan that has the Online Store sales channel. As long as you are set up with an Online Store, you do not need to be on the Plus plan to use Shopify Email (see details on the requirements here: https://bit.ly/3gZf7La). I hope that clears things up! Feel free to reach out to our Support team any time for further questions. - Brie, Shopify Support
Nice app, and sent out a successful email with it, although the lack of the ability to customize the template to keep the email on-brand will keep me from using it. The ability to add own CSS and markup would make it perfect.
1 major flaw - you cannot translate the content. For stores that sell across the world in multiple languages it doesn't help if you can only serve 1 language. Hopefully this will change and than it will be awesome!
Thank you for writing your review and letting us know how you believe Shopify Email can be improved. I can certainly see why more translation options would be beneficial for your email marketing and I'll be sure to pass your feedback onto our development team. -Victor, Shopify Support