Avis (2 374)
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It becomes better than the first time I've tried to use it. If you guys can add the function that shows more than one product per line and add products based on their Series would be better.
to open the app i have to go into the app store, find the app then click to add app. it does not want to load in from the shopify control screen
Hey there!
Claire here from Shopify. Sorry to hear you were struggling to access the app. I would be happy to follow up with you in an email and help you through any errors that you are getting, and hopefully get this working for you as soon as possible!
Claire l Shopify
It was quick and easy to use, most of the information was automatically merged in. My only complaint is that the emails get marked as spam.
Hey there,
Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs and improve capabilities. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.
Claire l Shopify
i honestly like this app its nice app i do recommend using this app guys for your business purposes
For a free email marketing tool, don't expect much from this. It works on standard automation such as; "Welcome", "Abandoned", "Offers" etc. However, it gets pretty annoying when you want to customise a template to send an email to customers who purchased a certain product/collection. And you want to get segmentation details of. your customers. You won't find anything in the HELP articles, it's just a merry-go-round situation. This by Shopify is to just make up the FREE services. KLAVIYO is much much better in all aspects.
Hi, there. Thank you for taking the time to share your feedback with us. I have passed your comments along to our developers to help us better our products and offerings in the future. While there are third-party apps that can accomplish this, we appreciate your business needs and hope to support them in the future. - Moira, Shopify Support
It doesn't even have the really basic feature that makes us look for an email marketing app, the ability to set a welcome email automation. Customer support on the other hand is very attentive and helpful, got contacted via email with some apps suggestions and options to get the feature i needed set up, it was a very nice gesture and i am really grateful.
Hey there,
Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team.
Best,
Charlotte | Shopify Support
Installed it on 2 different stores and have followed the help guides and just met with the same message "Shopify email will be available soon". Why announce that it's released to everyone if it's not?
Hey there!
Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. I'm going to send you an email to open up the lines of communication and see what we can do here!
Amy l Shopify
Designed by a team of people never seen or used mailing software before... Do not use it for any critical or timely campaigns. Because when you click send (as in star your email campaign) it doesn't mean they are sending right away, as in all of the other email tools. For example when you ask 3 hours later why even one email sent to your customers they say that's normal. It's normal for them but not the rest of us...
Hey there!
Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication between us.
Amy l Shopify
DON'T WASTE YOUR TIME ON THIS APP RIGHT NOW.
First email got 30% opens, then got restricted for trying to send a 2nd email with a few days?
No ability to filter by opened / not opened so don't understand how else I could have done it. Now being told there are weekly sending limits.
App looks nice hence the 2 stars but unusable right now. Will have to move back to Mailchimp. Wish I hadn't wasted a day setting it all up ♂️
Hey there,
Amy here from Shopify. I appreciate you sharing your feedback with us. We are consistently making changes to our apps to make them better suite our Merchants needs. I'm going to send you an email to open up the lines of communication here so I can provide your feedback to my team.
Amy l Shopify
I now remember why I uninstalled this last November. I spent a lot of time setting up my automations and I noticed they were not being sent. Spent more hours with support trying to understand why they were not sent. He told me that that the "time frame" has not been met. Ok, so I wait. He said if I have an issue to reopen the chat. Well, the automation is set for 4 hours, and at hour 5, still not sent. Reopened the chat and nothing haven't heard a word. So now, I have several emails that could have been sales, lost because the app is not working as it's suppose to. Nicki Lynn Jewelry
Hi Nicki, thank you for your review and feedback. I understand you have some concerns about delays in your emails being sent out when using the Shopify Email app. If you are sending emails out to 1000+ subscribers then your emails may be sent in batches. This is to reduce the risk of the emails being flagged as spam by email providers. If that doesn't apply to you please reach back out to our authenticated support through our Help Center so we can continue to work with you on this. -Shay, Shopify Support