Shopify Email

It marks my emails as failed if in the first "batch" sent doesn't reach a specific open rate. Then it doesn't continue to send the emails. This is stupid. Even if I get an order from the first batch with the low open rate they will mark it as failed, and not send the emails through. This needs to be changed. Send the emails regardless. No one instanly opens emails. That's why it's an email. This is ruining my business.

i cant save the campaign, i make a campaign, press review and nothing goes forward. only option is a back arrow that send me back to the beginning? I cant go back to the app to use support. Im stuck.

It is actually a quite good basic email sending service.

BUT

Sending email campaigns with always the same sender name in 2024 is crazy. This greatly reduces the open rate. They should definitely allow to edit senders name per each campaign (as every single email campaign sending service allow you to). I would modify the review accordingly.

Until now - the service is just too basic.

endless bot-spam customers are registering on daily basis. Why ? what is the purpose ??

I'm not sure why, but personalizations don't work for us. We have two storefronts and neither can get personalizations to work. We reached out to support over the past year and just get a link to an article, but no real support.

Terrible, App not working and have been trying for 2 days to get it resolved with no joy

This app is pretty much worthless. They promote it as an email marketing and automation tool. They even provide templates for abandoned carts and automated checkout emails. HOWEVER, the app will only send emails to people that have already opted in to receive emails. Totally useless.

Save your time and frustration and go straight to using Klaviyo. Klaviyo will send automated emails to abandoned carts, etc. even when they have not opted in

Everything was ok for a number of years, but Shopify has decided that we do not need to see open rates on any of the campaigns that have 100% delivery.

I mean: every other email provider shows open rates, etc, but Shopify's programmers, decided they see things differently and removed these report stats.

It shows personalization as {last name} literally. What a ridiculous function

App isn't great, I've tried everything to change the email customers can see when recieving emails for marketing but it still says @nyshopifystore even though I've editing forwarding emails to info@thebrandlayo. Can't seem to change this, it makes the emails I send to subscribers seem like spam and not professional at all.