Shopify Email , 리뷰 1,335개
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I cannot load the email app to edit my emails in a VERY important workflow. Every time I click the email app or try to edit an email from the workflow, the webpage just hangs. Why is this so poorly implemented when it's such an important feature to this service? You guys really need to improve this, I'm seeing reviews of the same problems from 2020, it's nearly 2024. Fix this.
Thank you for taking the time and writing this review. We certainly appreciate how it can feel to discover issues using the app and want to do what we can to isolate the problem you're experiencing. I'm going to follow up with you via email to get some more information so we can identify the issue. - Clare, Shopify Email
Automated emails don't send, causing me to miss out on a number of sales. Shopify also can't fix it.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. I understand there's been issues setting up an automated email workflow and I took a look at your account to troubleshoot what might be causing the problem. The 'Customer subscribed to email marketing trigger', which is used in our 'Welcome new subscriber' automation, only works with customers created through the Online Store footer email sign up form or the Shopify Forms app. Since there was a 3rd party pop up app adding customers within your account, the trigger did not respond to new customers created. I'll send an email directly in case you have follow up questions on how to set this up going forward! - Clare, Shopify Email
I now remember why I uninstalled this last November. I spent a lot of time setting up my automations and I noticed they were not being sent. Spent more hours with support trying to understand why they were not sent. He told me that that the "time frame" has not been met. Ok, so I wait. He said if I have an issue to reopen the chat. Well, the automation is set for 4 hours, and at hour 5, still not sent. Reopened the chat and nothing haven't heard a word. So now, I have several emails that could have been sales, lost because the app is not working as it's suppose to. Nicki Lynn Jewelry
Hi Nicki, thank you for your review and feedback. I understand you have some concerns about delays in your emails being sent out when using the Shopify Email app. If you are sending emails out to 1000+ subscribers then your emails may be sent in batches. This is to reduce the risk of the emails being flagged as spam by email providers. If that doesn't apply to you please reach back out to our authenticated support through our Help Center so we can continue to work with you on this. -Shay, Shopify Support
I have been using this for 6 months now and it has NEVER sent more than a handful of emails despite lots of unuseful techno wizard explanations from shopify help. I have a list that is 98% opted in and their solution is to segment the list further. This is not something my business naturally does as it is very niche and there is no key data in which to do this other than alphabetically.
I discover from the help that although the app allows you to send 10,000 emails a month, you cannot send more than 1,000 per day. So if you have a list of 7,000 and want to send one email to all per month, you have to import seven different lists as the shopify app doesn't allow segmentation into groups of 1000.
Definitely something to be aware of.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
Unfortunately I believed Shopify's marketing and thought this was a great free (or certainly very cheap) alternative to mailchimp, omnisend etc. It's not. It was clearly programmed on the fly and it is totally unsuitable for a modern store which uses multichannel marketing or sales. Online instructions are useless and most support people do not understand this app.
The BIGGEST problem is that you can only send emails to customers who have subscribed on the Shopify store. You can import customers from other email marketing databases (or your old Shopify store which you replaced with a new one) but Shopify email wont let you send emails to them because they didn't subscribe on this exact store. No doubt they will blame GDPR rules but everything I did was in compliance. In reality they probably cant be bothered to build something decent (which is a massive shame because I would have paid for it!).
I have just wasted a full 2 weeks moving from Omnisend to Shopify email. When emails wouldn't send Shopify blamed bouncebacks so I spent money and time cleaning a pretty clean database, then they blamed something else. Eventually someone actually understood the product, took a proper look at the screenshots I sent and told me the truth. It took 2 weeks during which time I launched a new product and didn't fully market it. Now I will have to subscribe with Omnisend again. Shopify could not care less.
Don't go near this product with a long barge pole if you are used to using a quality email marketing platform.
I don't know about you but the Shopify of old where they cared about their customers and couldn't wait to understand and meet customer requirements seems a very long time ago.
A very disappointed Shopify usage who used to be one of their biggest fans
Rachel
Hi Rachel. Thank you for taking the time to leave your feedback, we truly appreciate it. I'm sorry to hear that your experience with the app, and this all sounds incredibly frustrating. I'd love to reach out and discuss your case further with you to figure out what's going on, as we do support the ability to mark customers as subscribed to email marketing through CSV import. I've reviewed your previous history with the support team to get up to speed, and if you're open to it would love to talk further about your experience. I'll reach out via email! - Clare, Shopify Email PM
Terrible, Says it is installed correctly but nothing but errors. It does not send any emails. The same thing is happening to me that you see with all the other bad reviews here. Garbage!
Thank you for taking the time and writing this review. We certainly appreciate how it can feel to discover issues using the app and we'd like to take a closer look into your account so that we can troubleshoot the situation together with you. Please visit our Help Center here: https://shopify.link/qLKl so that our live support team can further assist. Thanks! - Clare, Shopify Email
very confusing in use
I have received more than one complaint of email abuse due to the settings being so challenging for me.
I obviously did not use this well but am done with it
Thank you for your review and feedback. If you are having issues with the app, please reach out to our Support Team (https://shopify.link/qL3P) for further help! -Emily, Shopify Support
Gute Idee aber technisch ein Debakel, permanent wechselt die App von alleine die Spracheinstellung "Deutsch - Englisch" hin und her.... nicht brauchbar.
App continues to spin and doesn't open :/
Thank you for your review! If you're experiencing issues with the app we recommend attempting local troubleshooting. This can consist of clearing your cache and cookies, updating your devices, and testing your internet connection. If you need additional support please reach out to our team(https://bit.ly/3htxIQ3) and we would be happy to walk you through the troubleshooting steps! - Skye
App continues to spin -- doesn't open.
Thank you for taking the time and writing this review. We certainly appreciate how it can feel to discover issues using the app and want to do what we can to isolate the problem you're experiencing. We took a look at your account and couldn't recreate the issue you're finding, but I've followed up with you via email to see if we can troubleshoot with you directly and help you get back up and running. - Clare, Shopify Email