Shopify Email , 리뷰 1,332개

전체 평점
4.4
평점 수준당 개수
  • 평점의 65%가 별 5개입니다
  • 평점의 18%가 별 4개입니다
  • 평점의 6%가 별 3개입니다
  • 평점의 4%가 별 2개입니다
  • 평점의 7%가 별 1개입니다
2023년 8월 21일

It is very difficult to type an email. For 2 days I have been trying to set up emails and it continues to shut down. Alot of wasted time here.

Pierogi Gifts
미국
앱 사용 기간 거의 2년
답글 Shopify개 2023년 8월 23일

Hi, thanks for your review. That definitely doesn't sound ideal at all, but we'd like to take a closer look into your account so that we can troubleshoot the situation together with you. Please visit our Help Center here: https://shopify.link/qLKl so that our live support team can further assist. Thanks! -Kimi, Shopify Support

2023년 9월 8일

Setting up all my emails flows etc, was pretty straight forward, except for 1 thing. It didn't send out ANY of my automated emails.

I do not know why shopify moved to forcing this app to send out emails for abandoned cart and abandoned checkout.

Kaganader Tuning
미국
앱 사용 기간 8일
답글 Shopify개 2023년 9월 13일

Thanks for letting us know about this! We'd like to take a closer look at how this is set up in your store, if you can reach out for account support via our Help Centre here: (https://shopify.link/WJna). -Don, Shopify Support

2020년 10월 24일에 편집됨

Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available. Why do you publish an unavailable app here?
Update:Now I added the app. It's not always free. Paid for emails over 2000. But Shopify will control your marketing and shut down your email before it is sent to all of your customers. Although I paid the money. They only sent out 70% emails. It is very frustrating not having the control over your own list.

INHALCO
미국
앱 사용 기간 거의 4년
답글 Shopify개 2020년 4월 21일

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. Its feedback like this that helps us to improve! I'm going to send you an email to open up the lines of communication and see what I can do for you.

Amy l Shopify

2020년 11월 26일

I can't send due to an upper limit error even though I haven't sent 5 messages It cannot be used as it is, so please support it.

NIDO
일본
앱 사용 기간 3년 초과
답글 Shopify개 2020년 12월 7일

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us.

At the moment, the Shopify Email app has a limit of 5 email campaigns per week. This resets every 7 days at 12:00 pm UTC. You can learn more about this limit here: https://bit.ly/36Uv9i2

I'm really sorry to hear of the struggles you were facing. I would love to talk to you further and better understand the issues you were facing, to see what we can do on our end to help. I will send you an email privately, in order to open up that line of communication!

Best,
Charlotte | Shopify Support

2021년 8월 11일

The app cannot be installed from the app store. I tried all browsers and cache clearing methodologies and still no luck. Message to dev team--please fix this ASAP!

Quorum Coffee
미국
앱 사용 기간 거의 3년
답글 Shopify개 2021년 8월 17일

I am sorry to hear that you have had difficulties installing the Shopify Email app and thank you for notifying us of this issue here in your review. If you have tried doing this across multiple browsers and devices and have not been able to install the app, I would recommend contacting our support team directly for further assistance: https://bit.ly/2AWw5VA.

They will be able to authenticate you on the store and provide more troubleshooting steps to help you get the app installed. Thanks again for getting in touch. -Victor, Shopify Support

2020년 10월 5일

I was looking forward to using this app. However the 'automation' that Shopify has implemented around campaign success makes it unusable for me. They will not tell you the magic number they deem to high for unsubscribe rates before they will stop your campaign. My campaigns had >1% unsubscribe rates on a shop that wasn't even 4 months old and they told me I should do some maintenance on my subscriber list to avoid being blocked! All the work to build out a campaign and then see that it hasn't been delivered due to 'automation rules' is very frustrating. I will no longer be using this app.

Cap Shield
캐나다
앱 사용 기간 거의 3년
답글 Shopify개 2020년 10월 7일

Hey there,

Amy here from Shopify. I just wanted to take a minute and thank you for leaving us this valuable feedback. I can completely understand your frustration. Im going to follow up with you via email so I can gather all of your thoughts to ensure this goes directly to our developers.

Amy l Shopify

2023년 1월 31일

Glitchy - keeps crashing and logging me out every few minutes.
Also it doesn't bulk send, it sends in batches over a number of hours meaning some customers receive the email after everything has sold out.

Vintage Paper Co
영국
앱 사용 기간 거의 3년
답글 Shopify개 2023년 2월 27일

Thanks for your review. This is something we'd like to help you with, so if you're still experiencing glitches and crashes, please contact us at https://bit.ly/2AWw5VA - Felipe, Shopify Email team

2023년 3월 6일에 편집됨

This app is the worst, everytime you want to backtrack correct a word add A WORD, THE APP SHOTS DOWN. So I uninstalled it again. Even if you offer it for free it should work and should not cause FRUSTRATION which it does. The beautiful templates do you no good if you can't use them.
Thank you so much for making this app available to all. As a one-person business empire owner, I find this app incredibly time-saving, because it makes me confident I am sending out professional-looking (not pieced together) ad campaigns/ news/offers.
1/27/2023
I keep having problems with your app, I uninstalled it and re installed it. It did not fix the problem. here is the error I am encountering: When I am writing anything into the text boxes I get that screen.
There’s a problem loading this page

There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page for updates and try again later.
I am hoping you will address this issue soon, because I really love this app otherwise. This has not changed.

Lexi Butler Designs
미국
앱 사용 기간 2년 초과
2023년 3월 27일

Worst app i've ever used. It keeps sending out an automated email to my customers post purchase that I did not authorize! Even when I delete this app it keeps sending them out. Please stop sending automation emails!!!!

Brwn Luxe
미국
앱 사용 기간 2년 초과
답글 Shopify개 2023년 4월 2일

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you've had a negative experience using Shopify Email. To confirm, are you referring to the email confirmation that customers receive after placing an order? If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look: https://bit.ly/2AWw5VA. - Blair, Shopify Support

2020년 12월 27일

this app in my opinion deserve zero but 1 star for better pricing , but everything else is bad. I tried to like it but unfortunately Mailchimp and others offer way much better tools. I do wish Mailchimp didn't delete their app in Shopify. I know there is a tool to connect the Mailchimp account but still you will need to deal with the third party and encounter other issues. If Shopify Mail offer the following suggestions/wishes maybe I will give them a second shot and reevaluate this app: 1) Shopify Mail need more report Analytics tools like the ones in Mailchimp, I don't know who unsubscribed or the visitors count from each country and etc.
2) no bounce report, no report on a lot of things!!!
3) within the composer, there are no many to add on like where are the dividers? why can not control the footer? why not add HTML code like Mailchimp? and so on. Bottom line, this app need a lot to be done and they should since they made changes to their terms which lead maiclhimp leaving the platform. I do hope they add a lot of goodies until then, this app as the current state is very trash (sorry to say that).

HealthPulze
캐나다
앱 사용 기간 2년 초과
답글 Shopify개 2020년 12월 30일

Hey there,

Amy here from Shopify Support. Thank you for taking the time to share your feedback with us. Don’t be sorry for your opinion! It’s feedback like this that helps us to improve and grow. I really appreciate such a detailed review. I’m going to follow up with you with an email to open up the lines of communication so I can provide your feedback to my team.


Amy | Shopify Support