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Everything was ok for a number of years, but Shopify has decided that we do not need to see open rates on any of the campaigns that have 100% delivery.
I mean: every other email provider shows open rates, etc, but Shopify's programmers, decided they see things differently and removed these report stats.
Thank you for your review. Campaign analytics reports can be accessed from the *Campaign Summary > View Report* section through Shopify Email's marketing tab. Read more about this here: https://shopify.link/j6rb. -Olivia, Shopify Support
App isn't great, I've tried everything to change the email customers can see when recieving emails for marketing but it still says @nyshopifystore even though I've editing forwarding emails to info@thebrandlayo. Can't seem to change this, it makes the emails I send to subscribers seem like spam and not professional at all.
Poor tamplates, not showing social media buttons
Thank you for your review and feedback. I will make sure to give this feedback to our development team. -Emily, Shopify Support
Completely unreliable. Sometimes it says send and no one ever receives that emails. On many occasions our emails went out several hours after the scheduled time. If you are looking for the minimum reliability of email newsletter getting delivered and getting delivered when it is scheduled DO NOT USE this app.
Thank you so much for taking the time to share your review with us. We are sorry to hear you have had less an a reliable experience with our app and this is something we would like to investigate further with you. Please reach out to our Support team (https://shopify.link/vRnL) at your earliest convenience to open a ticket with our team. -Olivia, Shopify Support
Slow, inconvenient, poor UX, on mobile, the worst! It crashes constantly!
Hi, There. Thank you for taking the time to leave your review. Our team is constantly working to improve all users experience while using the app. Thank you for this feedback and we hope you will give Shopify Email another chance in the future. -Kitana, Shopify Support
Gute Idee aber technisch ein Debakel, permanent wechselt die App von alleine die Spracheinstellung "Deutsch - Englisch" hin und her.... nicht brauchbar.
worst for your brand domain! i did everything from my side and call for support to fix the send via shopify email! to customer marketing email.
i dont want to show its send from shopify
Thank you for your feedback! I'm happy to let you know that it is possible to remove the "via shopifyemail" and instead have your emails appear as being sent directly from your sender email domain. In order to achieve this, your sender email address under 'Settings > Notifications' needs to be set up with email hosting. If you're using a third-party domain, you'll need to add Shopify's custom CNAME records and a DMARC policy. If your domain is hosted by Shopify, these records are included. Please contact us again via the Help Center so we can walk you through the next steps depending on where your domain is hosted: https://shopify.link/1w5D. -Sophia, Shopify Support
To Shopify management,
Please fire the product team whoever developed this ridiculous app. It is completely useless and they're wasting the development resources. The email could only be sent to email subscriber, even for the abandon checkout, abandon cart & abandon product browse. Really? have you guys ever done a simple analysis to find out the percentage of people who ever abandon cart or checkout would subscribe to the email list? No mention a pivotal part of email marketing is to recall & win back churn customers.
Thank you for taking the time and writing this review. We’re sorry you ran into issues using Shopify Email as part of Marketing Automations and completely understand that this experience would be frustrating. We can confirm that for legal and privacy reasons you can only email customers who opt in to receiving emails from your business when you're using Shopify Email for Marketing. The only exclusion to this is the Abandoned Checkout workflow. This can be set up to send to 'All Customers' by editing the email marketing step within the automation. Once you click 'Edit email,' you will be able to edit theTo: line to All customers. - Clare, Shopify Email
Can't understand why all shopify app's are so bad. They should be the best. So guys, don't ruin your name. Do good or go home.
Hello! Thank you for taking the time to leave us a review for Shopify Email, and for providing your candid feedback around our first party apps. We wanted to reach out to get some more information from you regarding what features within Shopify Email you weren't a fan of. We're always looking for feedback to improve our products, so if you have any specific examples to provide us feedback wise, we'd appreciate it! -Imogen, Shopify Support
There is something wrong with this program, emails fail to be sent forever, customer service has no way to fix the problem
Hi there, thanks for reaching out. We've reviewed your account and can confirm your sending was limited due to high spam complaints and other negative engagement metrics that violate our Acceptable Use Policy. We take these steps to protect overall deliverability and limit damage to your domain's reputation. One of our specialists will be following up to offer direct support on steps you can take to ensure you're following best practice for email marketing going forward. - Clare, Shopify Email