Shopify Email

Overall, this app is not good. My biggest complaint is that it takes hours to send an email to our 1600 customers. This is a problem when we launch a subscriber exclusive sale with limited stock quantities. Not all customers get the email at the same time. Also, the layout is very basic looking and the app doesn't offer a sticky popup tab to entice shoppers to join the list throughout their shopping journey. Automations, reports, and editor are all in different locations in the admin dashboard making it confusing and the abandon cart automation is not even sending. I do like that I can link products easily but that's about it.

Finally, an email app with justified fair charges for small businesses and big businesses alike, looking forward to all the Goodness offered by the app. And I believe it's going to be such an important part of the Shopify ecosystem. All the best wishes for them :)

But ATM, it's not working, and showing this notification, Which is very unprofessional, TBH:

" Shopify Email is coming soon

Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available. "

I was blown away !!!! I just canceled my subscription to my other email marketing software. I also LOVEEEE that they are already branded and allow for filters to be saved !

Easy to use, but wish the address default was hidden (instead of having to have me to remember to uncheck every time), as many store owners may be running a business out of their home.

just started using today. will update this review later but yes, the templates are very basic as mentioned here by other reviews.

so far it is serving it purpose and it is running well for me. I'm on my second day of opening and so far I love the live repot function.

Good except when I try to make customer groups there is no option to sort by: customers "not tagged with" which makes organizing tricky. Otherwise great

DO not use this app. The features are quite limited so that is a big limitation but to make it a NO GO at all, they have strange guidelines that they do not share with you on when to stop your campaign in the middle of it. They decided to stop my campaign due to "bad metrics". What metrics??? My unsubs rate (of the same list that I used on mailchimp without issues) was 2.5%, which is a little higher but for my niche of baby products not unusual as babies, you know, grow. They apparently decided it was too high even if an open rate of over 37% (industry average 15-25%) and a click through of over 6% (industry average 2,5%). Now, if I want to re-send the campaign, there is no way of re-sending to those that have not yet received it. So they screwed my campaign delivery and there is no way to save it.
Save yourselves time and do not use this. I am back to mailchip.

I thought it was going to replace platforms like Klaviyo and Omnisend, but I can only send out an email campaign. No automation, no triggers, just campaigns. Like what Mailchimp was back in 2002...

Shopify never disappoints. The email service is great ans seems to work well, but a few more customisation on emails would be more than welcome : showcase products, collections, more than 1 element per row would make this Shopify service extremely powerful