Shopify Email

I was looking forward to using this app. However the 'automation' that Shopify has implemented around campaign success makes it unusable for me. They will not tell you the magic number they deem to high for unsubscribe rates before they will stop your campaign. My campaigns had >1% unsubscribe rates on a shop that wasn't even 4 months old and they told me I should do some maintenance on my subscriber list to avoid being blocked! All the work to build out a campaign and then see that it hasn't been delivered due to 'automation rules' is very frustrating. I will no longer be using this app.

Glitchy - keeps crashing and logging me out every few minutes.
Also it doesn't bulk send, it sends in batches over a number of hours meaning some customers receive the email after everything has sold out.

It is very difficult to type an email. For 2 days I have been trying to set up emails and it continues to shut down. Alot of wasted time here.

product images no longer showing when I go to create a new newsletter email campaign. A very buggy app and basic in its design edit inputs in general. Have to open in Chrome as Firefox has a meltdown trying to run it usually. Just a frustrating feature that should be flawless.

This app is the worst, everytime you want to backtrack correct a word add A WORD, THE APP SHOTS DOWN. So I uninstalled it again. Even if you offer it for free it should work and should not cause FRUSTRATION which it does. The beautiful templates do you no good if you can't use them.
Thank you so much for making this app available to all. As a one-person business empire owner, I find this app incredibly time-saving, because it makes me confident I am sending out professional-looking (not pieced together) ad campaigns/ news/offers.
1/27/2023
I keep having problems with your app, I uninstalled it and re installed it. It did not fix the problem. here is the error I am encountering: When I am writing anything into the text boxes I get that screen.
There’s a problem loading this page

There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page for updates and try again later.
I am hoping you will address this issue soon, because I really love this app otherwise. This has not changed.

Abandoned checkout automation does not support multilingual features, so all the customer get the email only in one language and it is not translated in each customer's language. THIS IS CRAZY!
Why are you still not supporting multilingual websites?
Shopify Multilingual API has been out for 2 years and this is a native application from Shopify.
You are pressing shopify store owners to use the new marketing automations (abandoned cart, checkout, product page, welcome email...) but still all the template sections inside the Shopify Email creator are only available in one language (the main one).
With the actual situation, we can not use the new automations, we can not use your sections, basically everything is not usable.
I have been waiting and waiting, but still nothing from shopify, no feedback.

this app in my opinion deserve zero but 1 star for better pricing , but everything else is bad. I tried to like it but unfortunately Mailchimp and others offer way much better tools. I do wish Mailchimp didn't delete their app in Shopify. I know there is a tool to connect the Mailchimp account but still you will need to deal with the third party and encounter other issues. If Shopify Mail offer the following suggestions/wishes maybe I will give them a second shot and reevaluate this app: 1) Shopify Mail need more report Analytics tools like the ones in Mailchimp, I don't know who unsubscribed or the visitors count from each country and etc.
2) no bounce report, no report on a lot of things!!!
3) within the composer, there are no many to add on like where are the dividers? why can not control the footer? why not add HTML code like Mailchimp? and so on. Bottom line, this app need a lot to be done and they should since they made changes to their terms which lead maiclhimp leaving the platform. I do hope they add a lot of goodies until then, this app as the current state is very trash (sorry to say that).

Ive migrated 2 websites from Mailchimp since shopify and mailchimp fell out of bed, and to be fair i'm disappointed and will be looking at alternatives. My monthly marketing bill for emails has doubled compared to previous app, and theres no function to feed each email to social media accounts as before, which overall has had an impact on sales and bottom line. So paying more for less sales isnt good! bye bye!

Before getting rid of MailChimp, I tested this app out knowing it was new, but saw really good results, so it made a lot of sense get rid of MailChip (software we had a lot of success with for nearly ten years) and consolidate all of our marketing data in Shopify. Well, as soon as I moved my list of subscribes from MailChimp to Shopify, the results have been nothing short of catastrophic. With the data I had in Shopify I was able to successfully deliver emails to 8K customers. I added an additional 10K customers from MailChimp, customers I confirmed were unique (i.e. not yet in Shopify), and my successful deliveries went from 8K to averaging 4K, a decrease of 50%, this after a 50% increase in contacts. Makes ZERO sense, and the only support I'm receiving thus far is to improve my best practices. I'm not against the idea that I could improve my emails, but this has literally never been a problem for me. Not happy at all.

Terrible, Says it is installed correctly but nothing but errors. It does not send any emails. The same thing is happening to me that you see with all the other bad reviews here. Garbage!