Recensioner (2 393)

Helhetsomdöme
4,6
Antal per omdömesnivå
  • 71 % av omdömena har 5 stjärnor
  • 17 % av omdömena har 4 stjärnor
  • 5 % av omdömena har 3 stjärnor
  • 2 % av omdömena har 2 stjärnor
  • 5 % av omdömena har 1 stjärnor
22 september 2023

I have been using this for 6 months now and it has NEVER sent more than a handful of emails despite lots of unuseful techno wizard explanations from shopify help. I have a list that is 98% opted in and their solution is to segment the list further. This is not something my business naturally does as it is very niche and there is no key data in which to do this other than alphabetically.

I ...

Stickers4Walls
Storbritannien
8 månader användning av appen
Shopify svarade 26 september 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've ...

11 november 2023

I cannot load the email app to edit my emails in a VERY important workflow. Every time I click the email app or try to edit an email from the workflow, the webpage just hangs. Why is this so poorly implemented when it's such an important feature to this service? You guys really need to improve this, I'm seeing reviews of the same problems from 2020, it's nearly 2024. Fix this.

Modern Yoyos
USA
7 månader användning av appen
Shopify svarade 13 november 2023

Thank you for taking the time and writing this review. We certainly appreciate how it can feel to discover issues using the app and want to do what we can to isolate the ...

8 september 2020

Sent two Newsletters and it didn't work at all. from Thousands only 92 have received a mail. App doesnt work.

FITELUXE
Schweiz
7 månader användning av appen
Shopify svarade 10 september 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your review of the Shopify email app with us. I'm going to follow up with you in an email to open ...

10 mars 2023

Don't bother. Emails will show in completely different colors when viewing it from a phone in dark mode and there's no way around it. On forums, Shopify provides no solution, basically just gives a 'too bad' type response.

FancyB Press on Nails
USA
6 månader användning av appen
Shopify svarade 15 mars 2023

Hi, there. Thank you for taking the time to share this feedback. I can understand why you'd like more control over how emails appear in dark mode. We're always looking for ...

14 april 2020

Installed it on 2 different stores and have followed the help guides and just met with the same message "Shopify email will be available soon". Why announce that it's released to everyone if it's not?

Nasty Cards
Storbritannien
6 månader användning av appen
Shopify svarade 15 april 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. I'm going to send you an email to open up the lines of ...

1 maj 2020

Designed by a team of people never seen or used mailing software before... Do not use it for any critical or timely campaigns. Because when you click send (as in star your email campaign) it doesn't mean they are sending right away, as in all of the other email tools. For example when you ask 3 hours later why even one email sent to your customers they say that's normal. It's normal for them but ...

Oynasana
Turkiet
6 månader användning av appen
Shopify svarade 6 maj 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can ...

9 oktober 2023

I now remember why I uninstalled this last November. I spent a lot of time setting up my automations and I noticed they were not being sent. Spent more hours with support trying to understand why they were not sent. He told me that that the "time frame" has not been met. Ok, so I wait. He said if I have an issue to reopen the chat. Well, the automation is set for 4 hours, and at hour 5, still not ...

Nicki Lynn Jewelry
USA
6 månader användning av appen
Shopify svarade 11 oktober 2023

Hi Nicki, thank you for your review and feedback. I understand you have some concerns about delays in your emails being sent out when using the Shopify Email app. If you are ...

23 april 2020

why do offer this app for download to be told that it is not available yet, can you advise when it is available please

Burren Jewellery
Irland
6 månader användning av appen
Shopify svarade 23 april 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. I'm going to send you an email to open up the lines of ...

3 maj 2020

The layout looks amazing ... BUT. The timing is impossible. When you send it at 6 pm, it means that some MAY get it at 6 pm, but others at 9 pm, some at 11 pm, and the rest of the customers may get it in the time when they are sleeping. That is completely useless as a marketing tool. I tried it three times, and the conversion is about 10% of the sales I used to get using Mailchimp. Sorry Shopify, ...

HouseofDogs.no
Norge
5 månader användning av appen
Shopify svarade 6 maj 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can ...

14 december 2023

There is something wrong with this program, emails fail to be sent forever, customer service has no way to fix the problem

ThrillXX
Storbritannien
5 månader användning av appen
Shopify svarade 15 december 2023

Hi there, thanks for reaching out. We've reviewed your account and can confirm your sending was limited due to high spam complaints and other negative engagement metrics that ...