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I liked the email, but it was going to be great to be able to mention the customers name in the subject
Wonderful app!! Saves me time trying to figure out ways to market myself, as I am still learning the basics.
Do not work with ICloud, mails do no get sent to customers. I contacted shopify for that but no answer ...
Hey there,
Claire here from Shopify. Thank you for taking the time to share your review of the Shopify Email app with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.
Claire l Shopify
Amazing app. Very easy to use, they useful templates that are linked to your store. Very Helpful, thank you Shopify!!!!!
it's ok... shopify charges alot though makes it hard a business to succeed. If shopify cut down some costs it will be better thanks
Hey there!
Amy here from Shopify. I just wanted to take a minute to thank you for taking the time to leave us a review. Im going to send you an email to open up the lines of communication here so I can pass your thoughts on to my developers!
Amy l Shopify
created promotional emails. Easy to use. Wish i could resend campaigns again. I like how it is so easy to use and now i don't need mailchimp!
I have been using this for 6 months now and it has NEVER sent more than a handful of emails despite lots of unuseful techno wizard explanations from shopify help. I have a list that is 98% opted in and their solution is to segment the list further. This is not something my business naturally does as it is very niche and there is no key data in which to do this other than alphabetically.
I discover from the help that although the app allows you to send 10,000 emails a month, you cannot send more than 1,000 per day. So if you have a list of 7,000 and want to send one email to all per month, you have to import seven different lists as the shopify app doesn't allow segmentation into groups of 1000.
Definitely something to be aware of.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
I would strongly advice AGAINST using this app, especially if you're coming from another email marketing service. It lacks basic features and is unreliable. As a backstory - we do not require registrations on our website to place an order and sometimes people misspell their email addresses. This will result in hard/soft bounces from this app. If you reach the limit of 5% bounce rate (which if you have used another marketing service before and have a substantial subscriber base is almost guaranteed) the campaign will FAIL. What that means is that a small portion of the subscribers will receive the email and the rest will not. This happened to us and we only had 5000 subscribers of which just the first 950 emails were delivered. We contacted support and there was nothing they could or wanted do about it. That lead to lost revenue, because we expect 6-8% conversion rate from those emails. We can't even use our previous marketing service since the people who already got the email (those 950 subscribers) or their mail services are highly likely to mark it as spam now if we try to resend. So we're stuck in limbo and our holiday sale campaign (at least as long as email marketing is concerned) is ruined.
Hey there,
Amy here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and it’s feedback like this that helps us do that. I’m going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team.
Amy | Shopify Support
I used this app to begin my marketing emails. It's so convenient to have this service built in (as it wasn't offered before). I just scheduled my first campaign and look forward to see how it performs. I would like to see more editing features offered in this service. Currently I can only make simple layouts with little editing abilities, but hope to cancel my other email marketing service and just all my marketing consolidated in my shopify account.. which I think is a HUGE plus.
First time using this app, seems very user friendly and I'm loving it so far! The templates provided were quite useful as well