รีวิว (1,566)
จำกัดการแสดงผล
-
ตามคะแนน
genial
Slow, inconvenient, poor UX, on mobile, the worst! It crashes constantly!
Hi, There. Thank you for taking the time to leave your review. Our team is constantly working to improve all users experience while using the app. Thank you for this feedback and we hope you will give Shopify Email another chance in the future. -Kitana, Shopify Support
Ease of Use:
What I love most about this app is how easy it is to use. Even if you're not tech-savvy, you'll have no trouble getting the hang of it
I cannot load the email app to edit my emails in a VERY important workflow. Every time I click the email app or try to edit an email from the workflow, the webpage just hangs. Why is this so poorly implemented when it's such an important feature to this service? You guys really need to improve this, I'm seeing reviews of the same problems from 2020, it's nearly 2024. Fix this.
Thank you for taking the time and writing this review. We certainly appreciate how it can feel to discover issues using the app and want to do what we can to isolate the problem you're experiencing. I'm going to follow up with you via email to get some more information so we can identify the issue. - Clare, Shopify Email
No "Opt-In" radio button...?
Why isn't there a signup form with an opt-in radio button? This is a legal requirement in the EU.
It prevents us from growing our mailing list through promotions and competitions.
Thanks for taking the time and sharing this feedback. While we're unable to offer any legal advice for the EU or in general, we'd be happy to share your feedback with our development team in regards to having an opt-in radio button. However, for the time being, feel free to check out some of our recommended alternatives: Klaviyo (https://shopify.link/Ao6K), Omnisend (https://shopify.link/Bo5A), Mailchimp (https://shopify.link/Ko3r), or Seguno (https://shopify.link/ypJk).
That being said, it may also be possible to explore some theme customizations and implement radio buttons. Though this isn't something that's supported by our Theme Support, you can consider hiring a developer to assist you if you're not comfortable working with coding languages. Should you need help finding a developer, then we'd recommend taking a look at our directory of certified developers on Shopify Partners (https://shopify.link/rp20). Cheers. -Elias, Shopify Support
私の店には必要十分な機能を備えている、優れたアプリだと思います。もちろん欲を言えばキリがありませんが、今のところこれ以上の機能を求めていません。これがほぼ無料で使えるのは大変ありがたいと思います。
Another free app. Need time to explore on how to use the app but overall works great.
I have been using this for 6 months now and it has NEVER sent more than a handful of emails despite lots of unuseful techno wizard explanations from shopify help. I have a list that is 98% opted in and their solution is to segment the list further. This is not something my business naturally does as it is very niche and there is no key data in which to do this other than alphabetically.
I discover from the help that although the app allows you to send 10,000 emails a month, you cannot send more than 1,000 per day. So if you have a list of 7,000 and want to send one email to all per month, you have to import seven different lists as the shopify app doesn't allow segmentation into groups of 1000.
Definitely something to be aware of.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
I used another tool (brevo) to create an automation for abandonned cart. I left the automation for abandonned cart running in email. I ran a test : put a product to basket, filled in my details and abandonned the cart.
While I did receive an email from Brevo, I did NOT receive an email from the app "email". Nothing in my junk either.
So, this prooves indeed that there is an issue with the delivery of the email with this app.
Hi, thanks for your review. Where deliverability for Shopify Email is concerned, the system will send out emails in batches if your customer list has a large number of email subscribers. This process helps avoid spam filters while improving overall delivery rates, which will ultimately help preserve your reputation with email providers as a sender too.
If you'd like our team to investigate your account and its abandoned checkout emails in more detail however, please contact us here: https://shopify.link/qLKl. Thanks! -Kimi, Shopify Support