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It marks my emails as failed if in the first "batch" sent doesn't reach a specific open rate. Then it doesn't continue to send the emails. This is stupid. Even if I get an order from the first batch with the low open rate they will mark it as failed, and not send the emails through. This needs to be changed. Send the emails regardless. No one instanly opens emails. That's why it's an email. This is ruining my business.
Highest Bounce rate ever
Unable to understand
It is actually a quite good basic email sending service.
BUT
Sending email campaigns with always the same sender name in 2024 is crazy. This greatly reduces the open rate. They should definitely allow to edit senders name per each campaign (as every single email campaign sending service allow you to). I would modify the review accordingly.
Until now - the service is just too basic.
endless bot-spam customers are registering on daily basis. Why ? what is the purpose ??
Everything was ok for a number of years, but Shopify has decided that we do not need to see open rates on any of the campaigns that have 100% delivery.
I mean: every other email provider shows open rates, etc, but Shopify's programmers, decided they see things differently and removed these report stats.
Thank you for your review. Campaign analytics reports can be accessed from the *Campaign Summary > View Report* section through Shopify Email's marketing tab. Read more about this here: https://shopify.link/j6rb. -Olivia, Shopify Support
I'm not sure why, but personalizations don't work for us. We have two storefronts and neither can get personalizations to work. We reached out to support over the past year and just get a link to an article, but no real support.
This app is pretty much worthless. They promote it as an email marketing and automation tool. They even provide templates for abandoned carts and automated checkout emails. HOWEVER, the app will only send emails to people that have already opted in to receive emails. Totally useless.
Save your time and frustration and go straight to using Klaviyo. Klaviyo will send automated emails to abandoned carts, etc. even when they have not opted in
Hi, there! Thank you for taking the time to leave your review. We appreciate it! That being said, Shopify Email does allow you to recover abandoned carts! You can learn more here: https://shopify.link/MGdn. Lastly, when it comes to email marketing, you do need to have the individual's permission to send them marketing materials due to anti-spam legislation. - Skye, Shopify Support
Completely unreliable. Sometimes it says send and no one ever receives that emails. On many occasions our emails went out several hours after the scheduled time. If you are looking for the minimum reliability of email newsletter getting delivered and getting delivered when it is scheduled DO NOT USE this app.
Thank you so much for taking the time to share your review with us. We are sorry to hear you have had less an a reliable experience with our app and this is something we would like to investigate further with you. Please reach out to our Support team (https://shopify.link/vRnL) at your earliest convenience to open a ticket with our team. -Olivia, Shopify Support
App isn't great, I've tried everything to change the email customers can see when recieving emails for marketing but it still says @nyshopifystore even though I've editing forwarding emails to info@thebrandlayo. Can't seem to change this, it makes the emails I send to subscribers seem like spam and not professional at all.