Shopify Email

I would strongly advice AGAINST using this app, especially if you're coming from another email marketing service. It lacks basic features and is unreliable. As a backstory - we do not require registrations on our website to place an order and sometimes people misspell their email addresses. This will result in hard/soft bounces from this app. If you reach the limit of 5% bounce rate (which if you have used another marketing service before and have a substantial subscriber base is almost guaranteed) the campaign will FAIL. What that means is that a small portion of the subscribers will receive the email and the rest will not. This happened to us and we only had 5000 subscribers of which just the first 950 emails were delivered. We contacted support and there was nothing they could or wanted do about it. That lead to lost revenue, because we expect 6-8% conversion rate from those emails. We can't even use our previous marketing service since the people who already got the email (those 950 subscribers) or their mail services are highly likely to mark it as spam now if we try to resend. So we're stuck in limbo and our holiday sale campaign (at least as long as email marketing is concerned) is ruined.

I cannot load the email app to edit my emails in a VERY important workflow. Every time I click the email app or try to edit an email from the workflow, the webpage just hangs. Why is this so poorly implemented when it's such an important feature to this service? You guys really need to improve this, I'm seeing reviews of the same problems from 2020, it's nearly 2024. Fix this.

Sent two Newsletters and it didn't work at all. from Thousands only 92 have received a mail. App doesnt work.

Don't bother. Emails will show in completely different colors when viewing it from a phone in dark mode and there's no way around it. On forums, Shopify provides no solution, basically just gives a 'too bad' type response.

Installed it on 2 different stores and have followed the help guides and just met with the same message "Shopify email will be available soon". Why announce that it's released to everyone if it's not?

Designed by a team of people never seen or used mailing software before... Do not use it for any critical or timely campaigns. Because when you click send (as in star your email campaign) it doesn't mean they are sending right away, as in all of the other email tools. For example when you ask 3 hours later why even one email sent to your customers they say that's normal. It's normal for them but not the rest of us...

I now remember why I uninstalled this last November. I spent a lot of time setting up my automations and I noticed they were not being sent. Spent more hours with support trying to understand why they were not sent. He told me that that the "time frame" has not been met. Ok, so I wait. He said if I have an issue to reopen the chat. Well, the automation is set for 4 hours, and at hour 5, still not sent. Reopened the chat and nothing haven't heard a word. So now, I have several emails that could have been sales, lost because the app is not working as it's suppose to. Nicki Lynn Jewelry

There is something wrong with this program, emails fail to be sent forever, customer service has no way to fix the problem

why do offer this app for download to be told that it is not available yet, can you advise when it is available please

The layout looks amazing ... BUT. The timing is impossible. When you send it at 6 pm, it means that some MAY get it at 6 pm, but others at 9 pm, some at 11 pm, and the rest of the customers may get it in the time when they are sleeping. That is completely useless as a marketing tool. I tried it three times, and the conversion is about 10% of the sales I used to get using Mailchimp. Sorry Shopify, this will not do, I go back to Mailchimp.