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There is something wrong with this program, emails fail to be sent forever, customer service has no way to fix the problem
Hi there, thanks for reaching out. We've reviewed your account and can confirm your sending was limited due to high spam complaints and other negative engagement metrics that ...
I have issue on this app for so many times. I called and e mail to the support and they always sounds so nice and kind to willing help me solve the issue. But the issue never solve and when I e mail the support again like 5 times and no one get back to me. I am so frustrated and disappointed because I am new here and was SO HAPPY with Shopify and now with not able to e mail to my subscribers, I ...
Hey there,
Claire here from Shopify. Thank you for taking the time to share your review with us, and sorry to hear of the struggles you were facing. I'm going to follow up ...
Hi I can't setup an automated newsletter using this app.
Please help me to set it up. It only shows the option to send or schedule.
But we want to send an email as soon as anyone subscribes to our newsletter automatically but that's not available.
Hey, there. Thank you for reaching out. We have a step-by-step guide that can help with setting up Shopify Email (https://bit.ly/3A4tfb2) and automations (https://bit.ly/ ...
IF you are using this app for THE MOST BASIC emailing, to a small list, it may be OK. However, if you are using as a regular marketing tool, I cannot recommend this app. I carefully tested and compared to Mailchimp and this program BREAKS and has sending issues. Emails stop sending after delivering to 30% of the list and breaking during sends. Support did not find an explanation. I hope Shopify ...
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with email ...
We recently migrated to Shopify as we we were tired of having loads of different apps that didn't talk to each other. Shopify's built in e-mail program is a big disappointment. In our first promotion Shopify decided it didn't like half of our subscribers and didn't send them.
We don't know which half it sent and which half it didn't. There is no way to identify which subscribers Shopify didn't ...
Hey there! Claire here from Shopify Support.
Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with spam ...
Very basic - No ability to automate flows - You cannot add a logo or match to your theme or customize fonts. Shopify promised upgrades months ago it still says new templates coming soon - I guess SOON means in a few years?! sticking with our other email provider for now.
Hey there,
Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add ...
Can't send emails to people who've dissalowed email marketing, so we can't use it to warn people about the covid situation. Completely useless
Hey there,
Claire here from Shopify. Thank you for taking the time leave us a review. I can understand wanting to reach all of your customers, outside of those signed up to ...
An Email Marketing Application that hasn't automation is just useless... It looked easy to use, but without a decent flow you cannot build your customers list... Just taking space on my App Shelf...
Hey there,
Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us! I can absolutely see the importance of being able to automate ...
Setting up all my emails flows etc, was pretty straight forward, except for 1 thing. It didn't send out ANY of my automated emails.
I reached out to support, and chatted for almost an hour, trying to sort it out. They said it looked like everything was set up correctly, but still didn't work. They said they needed more time to look at the problem. Which was fine.
Long story short another guy ...
Thank you for taking the time to share your review with us. I absolutely understand your frustration with the app not completing marketing campaigns or working as expected. ...
App continues to spin and doesn't open :/
Thank you for your review! If you're experiencing issues with the app we recommend attempting local troubleshooting. This can consist of clearing your cache and cookies, ...