评论 (1,875)

整体评分
4.6
每个评分等级的数量
  • 69% 的评分是 5 星
  • 18% 的评分是 4 星
  • 5% 的评分是 3 星
  • 3% 的评分是 2 星
  • 6% 的评分是 1 星
2020年5月22日

This app isn't very good. I shouldn't have to do a search and create a customer group (which in itself is poorly designed) every time I want to send an email to my customers. I should just be able to view my list of customers direct from the app and select the customers I wish to email. It is completely counter intuitive and painful to use. Being able to save customer groups is handy and should be a feature, but definitely should not be a constraint of creating and sending emails.

Home Golf Australia
澳大利亚
25天 人在使用应用
Shopify已回复 2020年5月25日

Hey there,

Amy here from Shopify. I appreciate you taking the time to leave us feedback. I understand the importance of making everything flow as quickly and seamlessly as possible. I'm going to send you an email so we can chat further.

Amy l Shopify

2022年5月11日

I am very disappointed. I was so happy to move from Mailchimp to this app as it was much simpler to use and the overall look was much more modern. Building my montly newsletter that has number of section in it I basically got to a stage where I had done about 1/3 of the email and I was shown an error saying I had used up all the sections and I can't add any more sections. I will now have to find another app that will let me write longer emails.

Cakers Paradise
澳大利亚
22天 人在使用应用
Shopify已回复 2022年6月10日

I am sorry to hear that you came across some issues while designing your newsletter through Shopify Email but we thank you for taking the time to share your feedback with us here.

There is currently a limit of 20 sections for email templates, which is in place to help prevent merchants from creating email templates that are too long. Some email providers (such as Gmail) will clip messages after a certain point. Nonetheless, the feedback you have provided has been shared and discussed with our development team and this may change in future.

If you're still interested in using Shopify Email and would like some assistance in getting a template set up, please feel free to contact our support team directly for help: https://bit.ly/2AWw5VA. -Victor, Shopify Support

2020年11月27日

Complete waste of time. Don't repeat our mistake. I thought 20k subscriber list wasn't big but according to them it's huge and if you try to send an email to any more than 5k at a time it will fail. Support was completely useless. Back to Mail Chimp!!

3 Little Crowns
澳大利亚
21天 人在使用应用
Shopify已回复 2020年12月7日

Hey there!

Charlotte here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with the Shopify Email app. To learn more about sending emails to your full email list, you can find some great insight here as to how to increase deliverability of your emails - https://bit.ly/314x9jQ

I am also going to send you an email to open up communication to better support you!

Best,
Charlotte | Shopify

2023年9月8日

Setting up all my emails flows etc, was pretty straight forward, except for 1 thing. It didn't send out ANY of my automated emails.

I do not know why shopify moved to forcing this app to send out emails for abandoned cart and abandoned checkout.

Kaganader Tuning
美国
8天 人在使用应用
Shopify已回复 2023年9月13日

Thanks for letting us know about this! We'd like to take a closer look at how this is set up in your store, if you can reach out for account support via our Help Centre here: (https://shopify.link/WJna). -Don, Shopify Support

2021年9月30日

No useful analytics make this a pretty bad system. No way to see who is opening, clicking, bouncing, or unsubscribing. No way to see who got email and who didn't if there is a problem. No way to clean up my lists. No way to improve engagement when I can't actually see which customers are engaging and which ones aren't. It feels bad on purpose - like Shopify wants us to take our business elsewhere because they don't want to be bothered with this. If that's not the case, please fix it asap.

Seattle Yarn
美国
6天 人在使用应用
Shopify已回复 2021年10月11日

I'm sorry to hear that the inability to track the metrics you've cited has made using the Shopify Email app a negative experience for you, and can appreciate why this lack of transparency is frustrating. I know that many merchants using Shopify Email have asked for this and this is something I hope we will develop in future to make things easier for our merchants in terms of driving successful marketing campaigns. I will be sure to submit your feedback to our development team and thank you for reaching out to us and sharing your experience with us here via your review. -Victor, Shopify Support

2020年4月18日

Shopify Email is coming soon

Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available.

VINYLSHOPHOUTEN
荷兰
5天 人在使用应用
Shopify已回复 2020年4月20日

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication and see what I can do for you.

Amy l Shopify

2020年4月17日

I have to say you guys professing you are E-Commerce experts has to be questioned at times. It would appear that after all the 'testing' you have done, your team on this has completely ignored the most basic user (customer) experience. We like others find its not available for our store. ... but YOU ONLY DISCOVER THIS AFTER YOU HAVE INSTALLED THE APP.
I don't understand...I installed the app and it says:
"Shopify Email is coming soon"
Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available."

Come On .. its just basic.

Cocorose London
英国
4天 人在使用应用
Shopify已回复 2020年4月17日

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. Its feedback like this that helps us to improve! I'm going to send you an email to open up the lines of communication and see what I can do for you here.

Amy l Shopify

2020年4月18日

Hello, the app is not working for me at all. It just loads blank, how can I actually use it, I am looking forward to seeing the email marketing app Shopify has built .

DEADINCIDE®
美国
3天 人在使用应用
Shopify已回复 2020年4月20日

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. Its feedback like this that helps us to improve! I'm going to send you an email to open up the lines of communication and see how we can get this fixed for you.

Amy l Shopify

2020年9月15日

No "thank you for subscribing" email possible!? More expense and time wasted on another app just to get this feature. What a glaringly obvious failure.

Amanita Audio
澳大利亚
2天 人在使用应用
Shopify已回复 2020年9月22日

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are continuing work to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.

Claire l Shopify

2020年8月5日

It literally sends emails to the most simple schedule ever. It does nothing of any use. What are you charging for? Something as simple as this should be free across all plans!

Dr Gus Nutrition
英国
大约3小时 人在使用应用
Shopify已回复 2020年8月26日

Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing.

I would love to talk to you further and get a better understanding on how we can improve the app. I will send you an email to open up that line of communication!

Claire - Shopify