評價 (1,865)

整體評分
4.6
各級評分數量
  • 69% 的評分為 5 顆星
  • 18% 的評分為 4 顆星
  • 5% 的評分為 3 顆星
  • 3% 的評分為 2 顆星
  • 6% 的評分為 1 顆星
2024年8月15日

In the last two months the performance of the editor has absolutely tanked. It makes it impossible to type your emails out in the editor anymore. I'm talking 5-10 seconds of delay for typing and what appears on the screen. Typing everything out in a separate program like google docs is also super annoying since shopify email doesn't support paste without formatting and trying to format text in shopify email is a joke. You can just enter a font size, your forced to use a slider and hope you can get the exact value you want. Absolutely sucked all the joy out of making emails. Also give me back the ability to format text (bold, italics, etc on buttons). The section limit is awfully low too.

Exotic Wings and Pet Things Inc
加拿大
使用應用程式 4年多
Shopify 已回覆 2024年8月19日

Hi, there! Thank you for sharing your feedback. We’re sorry you ran into issues with a delay while typing and completely understand that this experience would be frustrating. We’re happy to report that we isolated the issue and have now fixed it. We are consistently working on improving the editor experience and I'd love to discuss the challenges you've faced in more detail if you're open to it. I'll be sending you an email directly to follow up! - Clare, Shopify Email

2024年6月29日

seems like a good app but it does not send your first 1,000 emails for free, you still have to pay a base price. I find this description very misleading and disappointing.

BioLuxe
加拿大
使用應用程式 5個月
Shopify 已回覆 2024年7月2日

Thank you for your review and feedback. If your store is on the Basic, Shopify, Advanced Shopify, or Shopify Plus plan, then you can send 10,000 emails for free every calendar month with Shopify Email. If you have noticed issues with your billing please email us so we can investigate further https://bit.ly/2AWw5VA. - Clare, Shopify Email

2024年4月20日

The application is free it’s true, but it’s been 3 months since my emails are sent without my profile image and with an email address different from mine. I had to find myself why there was this, I was not contacted or warned. It’s free it’s true but pay attention the quality is not always present

Artifice.
法國
使用應用程式 大約2年
Shopify 已回覆 2024年4月22日

Thank you for your review. We'd be glad to help you take a look at your settings and make sure everything is working as it should. Please connect with our Live Team (https://shopify.link/vRnL) at your earliest convenience. -Olivia, Shopify Support

2024年6月4日

I have been using this application but it seems that there is always a bill to be paid even though there are not any bills. please fix that

Adkolex
荷蘭
使用應用程式 1天
Shopify 已回覆 2024年6月10日

Thank you for reaching out. While Shopify Email is a free app, there may be additional charges depending on usage limits. We'd be glad to look into your charges to offer insight into any billing questions here: https://shopify.link/vRnL. -Olivia, Shopify Support

2024年4月6日

Cant send email to my clients which i migrated from opencart, abandoned cart emails are never sent, most of campaigns are failed.

LETOUCH
科威特
使用應用程式 2個月
Shopify 已回覆 2024年4月10日

Thank you for your review. We would be glad to look into this with you further through our authenticated support channels to ensure you get the help you need. Please connect with us through this direct link (https://shopify.link/vRnL) at your earliest convenience. -Olivia, Shopify Support

2023年10月13日

What is happening with Shopify Email? All test emails look horrible- they are either with extremely small text compared to what I set up, or some photos slip away from where it's supposed to stay, or some texts stick too close to other texts. I contacted their online support, but not very helpful. Very frustrating.

EART-GUITAR
中國
使用應用程式 2年多
Shopify 已回覆 2023年10月17日

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Email app. Could you please share a bit more information on what was advised to you? If you haven't done so already, I'd encourage you to follow up with us directly (https://bit.ly/2AWw5VA) for further investigation. - Blair, Shopify Support

2023年11月4日

Emails getting send out late.. up to 24hrs of delay.. horrible. Not only useless, it's actively frustrating customers. Fix this people!

Percalada
德國
使用應用程式 大約1年
Shopify 已回覆 2023年11月6日

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. I understand you have some concerns about delays in your emails being sent out when using the Shopify Email app. If you are sending more than 1000 emails out, then your emails may be sent in batches. This is to help reduce the risk of the emails being flagged as spam. If this isn't the case however, I'd encourage you to connect with our Live Support: https://bit.ly/2AWw5VA. - Blair, Shopify Support

2023年12月7日

doesnt load, cant edit the email i send out or it sends you into an eternal loading spiral. Unistalled and restalled again, nothing.

Lume
比利時
使用應用程式 4個月
Shopify 已回覆 2023年12月8日

Hi there! Thank you so much for taking the time to contact us about this issue. We jumped in to investigate and released a fix that should prevent this from happening going forward. I've also followed up via email directly so that we can help troubleshoot any follow up questions or concerns. - Clare, Shopify Email

2024年3月3日

Only negative I have to say, but it's a biggie for me, is they require too many hoops to using one's own domain for email. Instead of just allowing one to add spf, dkim, _dmark into your DNS, Shopify Email sends you to another site where you have to sign up with them, then use the spf, dkim, _dmark info they provide, which is based on their understanding about how your domain host is configured, even though the info provided is not accurate for use with my host. Too many hoops for me!

Eve's Fashion Shop
美國
使用應用程式 大約23小時
Shopify 已回覆 2024年3月8日

Hi! Thanks for you review. I appreciate that these extra steps may not be ideal, and I have gone ahead and flagged this as feedback for our app developers to review. We truly appreciate this feedback, so thank you for flagging it! -Maz, Shopify Support

2024年3月2日

bof, beaucoup trop de mail arrive dans les spam

TECIN HOLDING
法國
使用應用程式 1年多