Shopify Email

Five stars for being there, but 1 star for content. It appears to allow limited content and links...

I was really looking forward to Shopify E-mail and hoped it would change a lot, but to be honest it's not that spectaculair and very very basic. Also weird that it doesn't allow you to change the notification mails. It should be 'normal' to have a great free way to send all your customers emails when paying 79$ per month for using Shopify.

Still a lot of work to do Shopify...

After installing the app, I quickly realized how little customization it can do, so uninstalled and switched to Klaviyo. For example, the confirmation pages Shopify Email generates automatically includes your store name at the top. But all sites already have their logo/store name at the top of their site so it's redundant and just looks pedestrian. The fact that you or Shopify can't remove that is brutal.

I really wanted this to be better than it is. This feels like a beta product at best as it's just not up to par with similar tools that are available on the market now (i.e. Mailchimp). Functionality that I've taken for granted (copying campaigns, posting to multiple social media sites) is simply missing. Audience selection is also poorly integrated into the overall product. Lastly, the actual campaign building tool is slow and a little janky to use. I'd wait this one out until Shopify figures out what works and what doesn't. If their "Ping/Chat/Inbox" chat debacle is any indication of their development process, then I'd wait it out for another year at least. Shopify can do better than this.

So, if you are a small business and just want something that will ping out a basic email to your customers then this is for you ..

However, if you actually care about your communication with customers and require a decent level of customization and control then stick with a dedicated 3rd party app ..

We would have loved to streamline our email into shopify but sadly with the functions as they are it just wont happen .. Mailchimp .. my business with you is safe for now ..

Mike, Co-Founder
www.RocknRomanceVintage.com

Overall, this app is not good. My biggest complaint is that it takes hours to send an email to our 1600 customers. This is a problem when we launch a subscriber exclusive sale with limited stock quantities. Not all customers get the email at the same time. Also, the layout is very basic looking and the app doesn't offer a sticky popup tab to entice shoppers to join the list throughout their shopping journey. Automations, reports, and editor are all in different locations in the admin dashboard making it confusing and the abandon cart automation is not even sending. I do like that I can link products easily but that's about it.

I tried to use it in lieu of G-Suite or Office but it seems super clunky that way. I was hoping to send individual emails to prospective clients, but you have to draw from a list of already subscribed members. If you people, it doesn't seem to allow you to select individuals, only lists and lists only seem to come from those that subscribe on Shopify (vicious circle). Seems like a lot of work to do something simple like send individual, not automated emails. The system seems fine for broadcast emails and newsletters.

I have the same app on my other store and it was working fine (some time a go) Now on this shop I'm not getting any notifications by subscribing to newsletter. I'm not getting welcome emails .I'm not getting any emails with welcome discount code. I tried to sign up with 3 different email addresses but not a one got any kind of notification. It does show my subscribers and i can send emails manually . I checked forum and zillion people have the same issue since last year but no one give any kinda solution ? Can i have some help?

Creating and sending basic emails is great, however the reporting is very limited and a feature as important as an automated welcome email when a new email subscriber is added, is not available. The ability to create a welcome sequence would be even better.

Pretty basic, half the time my subscribers don’t get emails. Missing heaps of important info. Definitely need to download something more professional.