Shopify Email , 1,332 reviews

Overall rating
4.4
Counts per rating level
  • 65% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, cost-effectiveness, and seamless integration with their stores. It's praised for its range of email templates and valuable analytics, including delivery, open, and click-through rates. The mass emailing feature is seen as a strong alternative to other services. However, some merchants suggest improvements such as advanced features, more template options, and font selections. A few have reported issues with email delivery. Its simplicity is viewed as both a strength and a limitation.

March 13, 2024

I like the 10,000 free emails/month, and the cost for over that amount is very reasonable. I would like to be able to choose a font that I want for all of my emails - or to somehow set a preferred font for me. It would be great if the email populated into my Facebook, Twitter, Threads, etc. This is the only thing I miss from Mail Chimp. Love the products insert. Saves me soooo much work. It would be great to be able to edit photos while in the emails. Would also be great if we could insert photos into the gallery using URLs instead of having to save a photo on my laptop and then upload it. You have the feature in the individual products so it should also work here. The list of Campaigns needs to have the date of the sending on it. You have all these little details about sessions, amt of sales, type. But no date of sending. The review feature is quite helpful. Have caught a few misses with that one. It would be great to have a choice of 1-3 images to go with a single block of text. I know you have that number of images but each text is separate. Sometimes I want multiple pics of the same item and just want to say something about it as a whole, not each individual pic.
Thank you for this chance to discuss improvements and features of the email feature.

Wool & Silk Co.
Canada
Almost 2 years using the app
April 12, 2024

The shopify email app is easy to use. I love the simplicity of it and it helps me stay in communication with my customers. Everyone always compliments me on how professional my emails are.

However, I wish there were an option for adding videos.

Love Life Naturals
United States
About 3 years using the app
March 21, 2024

I love that Shopify email is free and integrated with the Shopify store. It makes it easy to add subscribers, products and discounts to your email. I would love to see more email template ideas and font selections.

Mariposa Essence
United States
Almost 4 years using the app
April 21, 2024

The email app is good however it needs improving.

You should be able to send customers emails even if they have bounced before.

Need more flashy fonts and some gifs.

Rainbow Card
United Kingdom
Almost 3 years using the app
March 26, 2024

It works really well. But I could really use a link function so you could take a url link and use the same set up but over in on my Facebook page for a boost there. So that there is synergy and ease in using both media simultaneously for a stronger effect. And to get more mail subscribers in.

jægerogfisker.dk
Denmark
Over 1 year using the app
March 26, 2024

Great app that meets my basic needs. Wish it would show more suggested dates so I can schedule things more into the future, and the templates could be more versatile and such but... again, basic needs with a small customer base. Works for me!

iikoshop
United States
12 months using the app
March 26, 2024

This is a really good app, and the price per email is much lower than any other app. Some of the features are not as intuitive as others I have tried in the past, which is why I'm only giving 4 stars.

Wardrobe By Me
Denmark
Over 2 years using the app
March 4, 2024

I wish there were more advanced options, but I like it as a standard and simple to use email creator. I would love to make fancier and more exciting emails without needing a paid app though.

Subtly Southern
United States
Over 3 years using the app
April 19, 2024

I wish there were more customization options available or additional types of sections. Overall, this is a simple and effective way to set up email campaigns and flows!

WhiskeyMade
United States
5 months using the app
April 14, 2024

easy to use wish it had more templates but over all great tool

K'Robsart LLC
United States
Almost 4 years using the app