Reviews (2,063)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, making it ideal for those with minimal technical skills. They value the customizable email templates and the free tier that allows up to 10,000 emails per month. The built-in analytics are also a highlight, helping track and optimize email campaign effectiveness. It's especially beneficial for solo entrepreneurs and beginners in email marketing.
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I used this app to help me send emails to my email subscribers. I really helped me out, it was a bit tough to figure out what to do to send the emails out, but the help center assisted with that part.
I like it but it would be better if it have a graphic about abandoned cart.
It would also be amazing if the emails could be modified with more options.
Excellent email system and really easy to use, and cost effective. So ideal to be able to just pick products and then make cvhjanges to text etc - really versatile.
A couple of things could be improved, the system only allows a certain amount of emails each week which can be annoying if you have an urgent one to get to all your contacts, ansd you've already used up the quota. Also would be great if we could see who has actually clicked on the email like the info that Mailchimp give you.
it is very helpful, very easy to automate your create your email automation to increase your customer experience.
If you don't want to pay a LARGE monthly fee and you do not want to inundate your customer base with emails this is the way to go! I only send emails during my off-season and even then it's only one a month! So I am happy to pay their fees and not have a really high monthly cost! I would like to see a little more customization but it's still getting the point across at a great price!
This is the first time I have used it and I like the ease and speed that I can communicate with my customers. I'm a spoiled MailChimp user, but at times I need something easy and integrated to use in addition. Looking forward to future growth and open to switching all my email if the results are good.
I'm glad Shopify finally came out with email service! I have been able to replace my basic Omnisend account. However, Shopify needs to add the ability to create welcome/flow/automatic emails in order to compete with real email services. Please add it soon!
Hallo im Großen und Ganzen ein sehr cooles Tool! Habe nur ein Problem und zwar habe Ich gesehen das Automatisierte Emails teilweiße nicht versendet werden oder beim Empfänger ankommen! Ich weiß nicht was ich machen soll. Bitte um Hilfe! Danke
Hey, there. Thanks so much for taking the time to leave a review for Shopify email. I'm sorry to hear about these sending and receiving issues you've noticed with the app. This could be the result of many factors, such as the email address of the recipient, or the email service provider that the recipient is using. I recommend reaching out to our Live Support Team (https://bit.ly/3vSCGut) so they can help you troubleshoot and resolve these issues. We do offer support via our Portal in German, so you'll be in good hands over there! -Imogen, Shopify Support
This an update to my previous rating. This app is a time saver. It really saves me from having to draft email myself.
Hey there,
Amy here from Shopify. Thanks for taking the time to leave us some feedback. I'm glad to hear that you were happy with the app at first. Im sorry that it is giving you troubles now though. I'm going to send you an email so that we can start some troubleshooting and get this fixed for you.
Amy l Shopify
UPDATE:
I'm changing my review from 1 star to 4 stars because I received few emails from customer support and they enabled the app. I like the simplicity of the app but it seems it is still being developed as we speak because it it very slow for me. I'm sure they will get it right!
I don't understand...I installed the app and it says:
"Shopify Email is coming soon
Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available."
Why do you advertise something, and let people install it, if it's not avaliable?
Hey there!
Amy here from Shopify. I wanted to take a minute to follow up with you regarding your review. We really do appreciate all of the feedback we get. Its feedback like this that helps us to improve! I'm going to send you an email to open up the lines of communication and see what I can do for you.
Amy l Shopify