Shopify Email , 1,300 reviews

Overall rating
4.3
Counts per rating level
  • 65% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, cost-effectiveness, and seamless integration with their stores. It's praised for its range of email templates and valuable analytics, including delivery, open, and click-through rates. The mass emailing feature is seen as a strong alternative to other services. However, some merchants suggest improvements such as advanced features, more template options, and font selections. A few have reported issues with email delivery. Its simplicity is viewed as both a strength and a limitation.

April 12, 2024

The shopify email app is easy to use. I love the simplicity of it and it helps me stay in communication with my customers. Everyone always compliments me on how professional my emails are.

However, I wish there were an option for adding videos.

Love Life Naturals
United States
September 21, 2023

We love the overall simplicity and useability of the native Shopify Email app. The sync from branding saves a bunch of time so you don't have to reconfigure that multiple times. 10,000 emails per month is plenty for us right now!

The only thing preventing me from giving this a 5 star is being forced to use the same email address as setup in the store. I know it's convenient since it is all synced from the main settings of the store, but if I can sync the branding and then change it why can't we sync the from address and change it if desired?

Apocalyptic Rations
United States
5 months using the app
Shopify replied September 26, 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support

August 23, 2023

Another FREE it is for my type of app. I need to dive deeper in and figure more stuff out. If you need any ideas, come to my site. I have lots of cool stuff you can check out.

My Ruby Lips
United States
8 months using the app
June 28, 2023

I know it's free, but it doesn't fit my plans, and I'll keep looking for an app that works. Thank you for your free service

pandaonz
Canada
About 1 year using the app
April 16, 2024

eine andere Domain einzustellen, könnte leichter sein.

Dealbasar
Germany
22 days using the app
September 5, 2023

Love the app but I have a problem finding my discount codes when I'm editing an email.

Calmes
Norway
28 days using the app
April 16, 2024

Much better than other application

InfinitiveFit
India
Edited October 12, 2020

After recovering from procrastination & overwhelm from too many concurrent projects I had fun working on this. I wish there was a go back key though as I pressed the delete in error and had to redo.
Maybe there is one that I've overlooked. Thank you.

Holistic Gemstone Jewelry
Canada
Over 3 years using the app
November 2, 2020

I found it easy to setup. My one problem I encounter was finding my preview email in my inbox or junk mail. Could you send me a link to get assistance.

Low price accessories & electronics | Cost you Less
Canada
Over 3 years using the app
August 30, 2021

Easy, free, and beautiful email campaign builder. I love how it's connected to our store's products and details off the bat. Rating is 4 stars only because there's essentially zero automation available.

Sabersmyth
United States
About 3 years using the app
Shopify replied September 2, 2021

Hey, there. Thank you for taking the time and sharing this great review! We can see how being able to automate Shopify emails further for your campaigns would be a useful feature. We would be happy to share this with our developers for potential updates in the future. Thanks again! -Marty, Shopify Support