Shopify Forms

We got sued because the pop up is not compliment for people with disablilities that require screen readers

We’ve been using Shopify Forms successfully for a long time, but since February 21 we’ve encountered a serious issue that’s impacting our order processing.

When a customer first signs up via a form (where only first name and email are collected), Shopify creates a customer profile without a last name. Later, when that same customer places an order and enters their full name at checkout, the order contains the correct full name for shipping — but the original customer profile, what is showing in the order tab, is not updated with the last name.

This creates major downstream issues for integrations (in our case, our ERP system), because many systems rely on the customer profile data rather than the order address. As a result, orders fail to sync due to missing last names.

This behavior did not cause issues for us before, so it appears something may have changed recently in how customer data is handled at your side.

For businesses that rely on external systems, this is not a small inconvenience — it directly affects order processing and operations.

We hope this can be addressed quickly, as it forces merchants to add friction (like requiring last name for newsletter signups) just to avoid system failures.

Kind regards,
Lucienne from Vacu Vin

App doesn't notify you when you get a form submission. I found a wholesaler request FOUR MONTHS after they'd tried to reach out.

Finding out that Shopify Forms has allowed adding a weird looking "claim with Shop" button on top of the form without notifying us really killed the trust in this app.

找不到做过的弹窗 垃圾

Never like leaving bad reviews, but have to in this case. The limitations in styling and data collection pretty much render this absolutely useless, at least for in-line forms.

If you want to create an obtrusive pop-up form or quick offer it might be ok, but for anything with any level of branding, its a big fat nope! Really disappointing, but it seems to fit Shopify's model of forcing paying customers to pay for yet another third-party app :/

one star is too much , the form never appears on the theme, if there are unsupported themes at least write them down time wasting

No CSS support, so styling forms is practically impossible. According to Shopify's SideKick, there is a limit of 25 forms. Not useful for long term, broad-based structures.

unfortunately not working well with RTL, and the support wasn't amazing.

update- still not working. you need to add this option or at least an option to add css

It's easy enough to create a form, but the limited customization options make this app basically useless for anyone who cares about their store design. You can't even add custom CSS via the theme editor since the form is sequestered behind a shadow dom.