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Need to rename to "Shopify Email Sign-up". It is not a "Forms" app like the name implies and 99% of people would think. It is only an email sign-up.
If you mistakenly use it for standard Forms (like the name implies) such as customer communication, you will regret it when you later realize you are not notified and cannot access the responses. Seriously - this app has possibly caused merchants more harm than good.
Hi, thanks for your feedback. The Shopify Forms app is an email capture tool that allows you to build your marketing list, through the creation of sign-up forms to collect customer information.
If you're looking for a specific feature outside of the ones currently offered within our app, feel free to contact our support team: https://shopify.link/qLKl so that we can help. Thanks! -Kimi, Shopify Support
Couldn't get very far. When needing to chose a discount from the ones already created, the app, first of all, doesnt have a search function therefore very hard to find the code you need, second of all it doesnt show all your discount codes, only some. Therefore impossible for me to select the one created for the popup. Always shocked by how such simple things are not implemented.
You cannot access the answers for submitted forms by potential clients. Shopify Team has been contacted but they did not offer any help.
Shopify Forms team was supposed to reach to us and offer help, but after 9 days, they also did not help.
Do not waste time on this app. Get the alternatives.
Hi Caya Invitation Store, thank you for your review and for letting us know about this issue you are experiencing. Can you please reply back here with your ticket number? I'd be happy to review that for you. -Shay, Shopify Support
Yeah I created a form, but is it useful? No.
Hi, there. Thanks for taking the time to leave a review for Shopify Forms. We're sorry to hear that you haven't found the app useful. If you're open to it, we'd love to gather more context on the issues you experienced. Feel free to reach out to our team here: https://shopify.link/VRd6. -Rick, Shopify Support
The popup does not get closed in iPhone, upon complaining customer care promised to help me, they said they're working on it and they will keep me updated, they did not provide any solution its been a month and they also haven't updated me on anything terrible experience.
Hey there, I'm sorry to hear about your recent experience. Rest assured we'd be happy to look into your popup not closing issue. Feel free to reach back out in our help center and we can continue the conversation: https://shopify.link/VRd6
I spent hours creating some new forms for my website when I finally realized that there's no way to receive email notifications when someone actually completes the form. Seriously? It doesn't even have the most basic function, the very reason for having a form in the first place. Waste of time.
After spending hours building a form with this app I tested it then found out that I do not receive notification emails when someone fills out the form! what is the point of this ?
I can see the data If I go to my shopify admin - apps-forms- then select the contact that filled out the form but this is very manual and can easily be overlooked by a busy entrepreneur. I am really disappointed with this, I could expect this with a third party app builder but I chose the shopify forms app specifically to avoid this type of inconvenience.
This app does not use Shopify's recaptcha's (hi spam!) or does it integrate on the trigger side with Shopify Flow.
Not Working
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with Shopify Forms. To clarify, are you having troubles installing the app to your shop? If so, I'd encourage you to try clearing your cache and cookies as well as logging in from an incognito tab to see if this helps to resolve. If after giving this a try you continue to experience issues, please feel free to connect with our Live Support so we can take a closer look into this: https://bit.ly/2AWw5VA. - Blair, Shopify Support
Customers can get discount adding fake emails, how do you filter real emails on this form, very basic app, need more advanced things...