Reviews (604)

Overall rating
4.3
Counts per rating level
  • 65% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 8% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its ease of setup and use, enhancing customer interaction through pop-up and in-line forms. It effectively captures emails and generates leads, supporting marketing efforts and boosting sales. Reviewers appreciate its straightforward functionality and minimalistic design, simplifying form management. The app's custom meta fields allow for specific customer data collection, integrating well with marketing strategies, and as a free option, it offers essential form-building capabilities.

October 18, 2024

Covering many basic properties of forms functionality it does allow to collect data. But the lack of making translations to the fields or changing styling is despite of many requests in forums a bit of a statement of not listening to urgent customer needs or thinking functional scenarios completely through.

sprossensamen.ch
Switzerland
Over 1 year using the app
Shopify replied September 5, 2025

Hi! Thanks for your feedback. You can now translate your Shopify Forms. https://changelog.shopify.com/posts/translate-your-shopify-forms-into-multiple-languages

February 15, 2025

Radio Button Issue:
Currently, I am encountering difficulties when attempting to create (save) a radio button field using Japanese characters. The system does not allow me to save the field when Japanese characters are used initially.
As a workaround, I have found that it is possible to create and save the field using English (alphabetical) characters first. Subsequently, I can edit the field and incorporate Japanese characters, which then allows me to save the changes. However, I have not yet thoroughly tested the functionality of this workaround to ensure it works seamlessly in all cases.

CSS Styling Limitations:
Additionally, it appears that CSS styling options are currently limited. This restricts my ability to fully integrate the form design with my site's branding. I understand that the development team is actively working on improvements in this area, and I am hopeful that enhanced CSS customization capabilities will be implemented soon.

Thank you for your attention to these matters!!

Model Palette
Japan
12 months using the app
May 14, 2024

I need more features to replace google forms with this for contact and survey purpose.
1. Description text to each field
2. Label text of some field types is out of input field and some is in the input field. No consistency. Bad looking.
3. Multi line text field should be longer automatically while writing long texts.
4. Conditional logic

BANG 행정사사무소
South Korea
About 14 hours using the app
Shopify replied May 16, 2024

Hi there, thank you for your review. We appreciate you taking the time to share with us your feedback on how the app can be improved. -Victor, Shopify Support

June 27, 2024

I want the forms app not to make it required to capture a phone number or an e-mail. Also being able to customize the css of the forms would be nice. Sometimes dropdown menu's won't open and you have to remake them again. Decent app for now but needs some updates to be great.

Leefsamen
Netherlands
4 months using the app
Shopify replied June 29, 2024

Hey there! Thank you for taking the time to provide feedback about the Shopify Forms app. Our goal is to provide the best forms app on the market. I'll be happy to pass this along to our development team for potential future implementation. - Dirk, Shopify Support

June 3, 2024

love the out of box ease of use but for more experienced users can we inject custom css to better control the design?

The Regular Program
United States
About 1 month using the app
Shopify replied June 18, 2024

Hi, there. Thank you for your review! It's great to hear you're enjoying the app so far. Shopify Forms doesn't support custom coding, including custom CSS, but I can understand how this would be helpful and I'm happy to pass on your feedback! In the meantime, you can add custom CSS to your themes directly within the Online Store Theme Editor: https://shopify.link/mqxA. -Erin, Shopify Support

February 24, 2025

It works, but the form customizations are not enough. For example, you can not stick the form diagonally to the bottom left corner. I think improvements can be made in this regard.

ADEA
United States
3 months using the app
February 26, 2025

It is lacking a feature that after closing the popup it doesn't show it again for the same customer who returns to the page

Astikkala
Finland
About 1 month using the app
August 3, 2023

For us it is almost close to perfect. I works perfectly fine and we get tons of new newsletter subscribers. There is only 1 critical thing that is missing. You can use the pop-up to get new newsletter subscribers. But when you have an internationalized website Shopify already knows in which market the customer is shopping because of Geolocation. It would be perfect if it could give the language in the customer account while the customer subscribes to the newsletter. Because then I can also send them newsletters in their language. It is possible to create a extra input field. But we al know, the more input fields the lower the conversion.

Yarnsea
Netherlands
6 days using the app
August 6, 2023

There is no way to get an email with whatever the visitor entered. In order to check whether someone used a form to ask for support or requested contact I have to go into the forms' app back-end every day and check for new submissions. Please add a simple "email summary" option.
As a minor improvement, it would be nice to be able to change the font size of the labels.
Other than that, it works well!

Dutch & Dutch
Netherlands
2 days using the app
October 1, 2023

I cannot received emails once the customer sent in a submission .

Black Pawn Game
United States
1 day using the app
Shopify replied November 3, 2023

Hi, there! Thanks for your review. After a customer accepts marketing from your online store, their email address or phone number is displayed on the Customers page in your Shopify admin. You can also find these customers by opening the app in your admin, selecting one of the created forms, and click "View segment" in the top right corner. You can find more details in this help document: https://shopify.link/GDx3. Thanks again! - Greta, Shopify Support