Reviews (325)

Overall rating
4.1
Counts per rating level
  • 54% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 12% of ratings are 3 stars
  • 9% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, including Shopify Flow. It's easy to set up and use, offering essential customization for creating pop-up and in-line forms with custom meta fields. Highly valued for enhancing email marketing and lead generation, the app's free availability provides professional-looking forms that are effective in capturing customer information and boosting marketing efforts.

June 26, 2025

Limited customisation, no custom CSS, form submissions are permanent and no way to delete.

Cannot customise email sent, very limited options such as changing the colour of the button and text.

Appears to have good connectivity with Shopify, customer metaobjects etc.

Field validation would also be handy for things like VAT numbers etc

Chemical Guys
United Kingdom
About 2 months using the app
May 14, 2025

Extremely Frustrating and Disappointing. I rarely leave reviews, but this app has caused me nothing but headaches. Despite being developed by Shopify, it’s shockingly limited. You have zero control over your own form data. I ran test submissions during setup, only to find out later that I can’t delete or manage any of that data. It just sits there with no way to clean it up.

Worse, it creates numerous metaobjects that can’t be deleted, cluttering your backend with no way to clean things up. I’ve since read several other 1-star reviews from users dealing with the exact same issues and it’s clear nothing has been done to address them.

Only one of my three forms integrates with Shopify Flow, even after following all setup instructions. I reached out to support and was told, “That’s just how it works.” No workaround. No real troubleshooting. Just a dead end.

The email automation system is equally frustrating. You can’t assign different email templates to different forms, they’re all locked into the same default automation. Clicking the “Manage” link doesn’t do anything, and there’s no way to customize emails per form submission.

This app seriously slowed me down while trying to launch my store. Support “submitted feedback” to the developer, but let’s be honest, that rarely leads to anything. Frankly, I expected much better from a built-in Shopify tool. This app doesn’t just fall short, it actively makes the Shopify experience worse.

Witty Voices United
United States
About 2 months using the app
March 31, 2025

For my uses of email popups and even signups for podcasts it gives me enough customization for what i need

and the tagging or linking it with shopify flow also works well too

G3X Fitness
United States
About 1 year using the app
June 23, 2025

DO NOT INSTALL THIS TO TEST IT!!! you will be stuck with remnants of it for ever. Limited app, no support, just absolultely terrible. You can't edit anything, change anything or delete anything. So disappointing.

Brackers Good Earth Clays
United States
2 months using the app
June 1, 2025

It's a very limited app, for example of somehow you want to track form submissions in GTM, GA or Google Ads, it will be impossible, because even if it was developed by Shopify the forms will not send any standard events on submissions etc. Do you want to translate it? - impossible as well.

Forison
Poland
4 months using the app
April 2, 2025

There is desperate need that form can be displayed not as popup but inline on the page. Using it for B2B registration and its not very intuitive folow to chase some floating button. Once closed and customer re-considers, how they can even find it again?

So please add inline functionality.
Also it would be great if VAT field can be used for VAT validation with VIES.

Eurosec
Estonia
8 months using the app
July 3, 2025

Great, super easy to use. You can do pop up or in-line forms, create custom meta fields for the information you want to collect. And it's quick and easy for people to fill in.

Sit and Smile
United Kingdom
About 2 months using the app
June 10, 2025

Disappointed... Simple to use and free, but you cannot translate the forms, not even with the Shopify native Search and Discovery. Totally useless in a multilanguage site.

Tre Spade
Italy
16 days using the app
June 21, 2025

Completely pointless app.
Can't sort your data, filter it, search it.
You can't even export the data.....

Collectors Edge Ltd
United Kingdom
26 days using the app
April 24, 2025

Love the app just need more templates to capture brand looks! Great app tho

Swagg Bootique LLC
United States
12 months using the app