Avis (21)

Note globale
2,3
Nombre d’avis par note
  • 33 % des avis sont des avis à 5 étoiles
  • 0 % des avis sont des avis à 4 étoiles
  • 5 % des avis sont des avis à 3 étoiles
  • 14 % des avis sont des avis à 2 étoiles
  • 48 % des avis sont des avis à 1 étoiles
1 juillet 2023

One of the worst mistakes we made as a business. The inability to ship on time and in 1 package almost cost us our business.

Gorilla Bow
États-Unis
Plus de 3 ans d’utilisation de l’application
Shopify a répondu 8 août 2023

Thanks for sharing your feedback. I'm sorry to hear that your experience has been less than ideal for your business. Please connect with our team directly so we can take a ...

Modifié le 28 février 2023

Fulfillment is hard, but SFN has the right approach. Slow and steady we've been growing with them and we wouldn't have it any other way. Keep it up!

IppodoTea.com
États-Unis
Environ 4 ans d’utilisation de l’application
4 avril 2023

Shopify and it's team are an extremely accommodating and friendly gang! They help me out as a logistics coordinator on a daily basis with grace and patience. The apps functionality is high with abilities in app additions, detailed outlines for each section and a clean aesthetic for assistance in any business. Highly recommend!

HEATONIST
États-Unis
Environ 4 ans d’utilisation de l’application
6 février 2023

I love SFN. Takes all of the nitty gritty out of fulfillment. The support is incredible. They respond very quickly to everything. Really helps me focus on my business and not on fulfillment.

Glasvin
États-Unis
Plus de 3 ans d’utilisation de l’application
18 novembre 2022

Our experience working with Shopify Fulfillment Network and the app has been extremely positive. The app itself is very user friendly, and they have great customer support. You can quickly look at order fulfillment status (in the app or in the actual order) and you can see the associated charges with each order which we find really helpful. You can hold fulfillment while in communication with a ...

Greenery Unlimited
États-Unis
Plus de 3 ans d’utilisation de l’application
28 août 2023

This is the worst experience we ever had with a 3PL. Initially, we were excited to work with SFN has a business partner for our logistics needs. What a total disappointment. Be aware, unlike other 3PL's SFN does not allow for the client to communicate with the warehouse. We reached out to support with no help, customer service is poor and take weeks to respond or worst of all not responding to ...

G AND B PRO
États-Unis
Plus d'un an d’utilisation de l’application
Shopify a répondu 1 septembre 2023

Hi, thanks for taking the time to review our app. I can understand your frustration and disappointment, and I appreciate the detailed feedback that you've shared with us here ...

11 avril 2023

We've been using SFN for about a month now and wow... what a nightmare! The other negative reviews were pretty much spot on. At this point we've had multiple issues with missing inventory and there is no way to hold them accountable. Communication between your store and the warehouse is non-existent. You basically have to submit a support ticket which is ultimately Shopify customer service who ...

Rugged Pilgrim
États-Unis
Plus d'un an d’utilisation de l’application
Shopify a répondu 16 avril 2023

Hi, there. Thank you for taking the time to share your feedback with us. I can understand why you'd like more control over communication between your store and warehouse. I ...

23 mars 2023

I only wanted to see what this app was about but it force isntalled with no way to delete this. i don't want this program but have it now installed on my shopify store. This program was forced upon me by just checking out what it was.

August Moon Organics
États-Unis
Plus d'un an d’utilisation de l’application
Shopify a répondu 24 mars 2023

Thanks so much for taking the time to share your experience! You can uninstall the app at any time (with no impact to your store or fulfillment as is) by visiting Settings > ...

18 août 2023

I regret using this fulfilment service. Every step has moved at a glacial pace, with the buggy inventory tracking leaving me in the dark about where my products are, how many are available, and other key information. Worse, when I made two test orders, the first went out right away, but the second order was placed over a week ago and still nothing has shipped. If two single-item orders are beyond ...

StrikeGum
États-Unis
Environ un an d’utilisation de l’application
Shopify a répondu 23 août 2023

Thank you for writing your review and I am sorry to hear that you had a negative experience using Shopify Fulfilment Network. If you require assistance with the inventory you ...

Modifié le 5 septembre 2023

Straight Trash.

I only had 250 units delivered, and after 2 weeks of receiving, none are available for shipping and 4 units are processed.

Failing to clarify this timeline might be our fault, what isn't... I was told a feature, vital to us doing business and being able to perform Post Purchase Upsells, would be an option prior to having our inventory ready to ship.

I inquired to activate that ...

HEALiX Infrared
États-Unis
Environ un an d’utilisation de l’application
Shopify a répondu 23 juin 2023

Thank you for your review and for taking the time to share your experience with us. Your feedback is important to us and we want to ensure you get the support you need to ...