Shopify Fulfillment Network , 21件のレビュー

総合評価
2.3
評価レベルごとの件数
  • 評価の33%は5つ星です
  • 評価の0%は4つ星です
  • 評価の5%は3つ星です
  • 評価の14%は2つ星です
  • 評価の48%は1つ星です
2023年8月12日

If you ever need any help, there is no way to call them. If you have to email, it takes days to weeks to get a response. They are not helpful especially when you are starting out. I am sure there are better fulfillment businesses out there. I would suggest staying away...just like most people are saying.

BodyFactory
アメリカ合衆国
アプリの使用期間:約1ヶ月
Shopifyが返信しました 2023年8月15日

Hi, thanks for taking the time to leave your review here with us. I can understand your perspective and know how frustrating it can be to wait for a reply from our team. For context, while our team works hard to go through all support tickets on our end in order to provide a timely manner for our merchants, response times can vary depending on the volume of requests we're currently handling. Rest assured however that if a support ticket has been opened with our internal support team, they will follow up as soon as they can. -Kimi, Shopify Support

2023年2月1日

I wish I had never worked with them.

Better to go with Shipbob or another established service.

Every single thing with SFN has been difficult, inconsistent, and communication has been poor.
When we signed up with them it took months of checking in for them to charge the prices we were quoted for shipping rates although they never came down to what was originally agreed. although our product is uniform one day we would get charged 8$ for shipping and another 16$ and another day 6$.
This problem never fully resolved.
The pricing scheme and the services offered have significantly changed over the year that we have shipped here making our business model drastically different over a short period of time.
I have now spent the last 3 months trying to leave SFN for Shipbob and they simply are not responding, not letting me move my product, and as a result I'm absorbing horrendous surplus charges that just made up to charge me a few months ago that are 4x my normal monthly shipping costs.
Unfortunately they still haven't gotten back to me about this.
If you're a small business, I can't recommend working with them even though they have shopify in the name, don't take it as anything official or exemplary.
Best to go with an established fulfillment company like Shipbob I think.

Priya's Teas
アメリカ合衆国
アプリの使用期間:3年以上
Shopifyが返信しました 2023年2月2日

Hello Priya’s Tea team,

Thank you for the feedback in your review; we take all merchant concerns seriously. The team will reach out to you directly to set up a call to discuss the outstanding issues and continue to implement next steps.

SFN Support Team

編集日:2023年2月10日

We have had an awful experience. It is overpriced compared to other shipping networks and the customer service is awful. If you need help it is impossible to get help in a timely manner. They will not get on a phone, you have to wait 48 hours to speak with someone through email and nothing gets resolved. There is no way to speak to anyone directly in the warehouse and no account manager. The backend is easy to use, if only they could figure out their customer service and pricing. Not worth any more than 3 picks because the rates are so high. We are selling through our product and getting out!

Bjorem Speech®
アメリカ合衆国
アプリの使用期間:約2年
Shopifyが返信しました 2023年2月15日

Hi Bjorem Speech team, thank you for writing your review. I am sorry to hear that you had a negative experience while using Shopify Fulfillment Network and we appreciate you taking the time to share your concerns with us. I will be sure to communicate to our development and customer service team about your experience.
-SFN Support