Shopify Fulfillment Network

One of the worst mistakes we made as a business. The inability to ship on time and in 1 package almost cost us our business.

Fulfillment is hard, but SFN has the right approach. Slow and steady we've been growing with them and we wouldn't have it any other way. Keep it up!

Shopify and it's team are an extremely accommodating and friendly gang! They help me out as a logistics coordinator on a daily basis with grace and patience. The apps functionality is high with abilities in app additions, detailed outlines for each section and a clean aesthetic for assistance in any business. Highly recommend!

I love SFN. Takes all of the nitty gritty out of fulfillment. The support is incredible. They respond very quickly to everything. Really helps me focus on my business and not on fulfillment.

Our experience working with Shopify Fulfillment Network and the app has been extremely positive. The app itself is very user friendly, and they have great customer support. You can quickly look at order fulfillment status (in the app or in the actual order) and you can see the associated charges with each order which we find really helpful. You can hold fulfillment while in communication with a customer about order or shipping address details or you can cancel fulfillment with a button if need be too. Almost every order ships same day and often within a few hours. Tracking is uploaded and there are rarely any shipping issues. If there are issues with the carrier, Shopify handles the communication with them for you which saves so much time. They also provide credits quickly for any miss-picks (which are rare). Inventory is kept up to date and so items are never oversold (an issue we have had with other warehouses in the past). They are regularly making improvements and great about answering any questions quickly. Highly recommend!!!

This is the worst experience we ever had with a 3PL. Initially, we were excited to work with SFN has a business partner for our logistics needs. What a total disappointment. Be aware, unlike other 3PL's SFN does not allow for the client to communicate with the warehouse. We reached out to support with no help, customer service is poor and take weeks to respond or worst of all not responding to our concerns. No phone number, no account management - nothing!

The price that is quoted on the calculator provided on Shopify's own website is not the actual price that you will be paying for once the item arrives. This has tremendously effected our business. We were using a previous 3PL and it was great, prices were as advertised and we were able to get a hold of them. SFN does not even provide the client with an image of the product once it arrives, with the weight and specs for transparency. We read all the above reviews and everyone is having the same issues. We can't even resolve this issue by moving our products out of SFN because it's a mess and we will get charged thousands of dollars to do so. NOT OK AT ALL!!

It is a shame, we are long time clients of Shopify, generating over 2 million in sales, a lot of it goes to fees towards Shopify and this experience alone is causing us to leave the platform all together.

FYI, we are seeking a lawyer to sue Shopify for misrepresenting their services and providing false pricing to the public. This is not ok and SFN should not experiment with folks small businesses.

We've been using SFN for about a month now and wow... what a nightmare! The other negative reviews were pretty much spot on. At this point we've had multiple issues with missing inventory and there is no way to hold them accountable. Communication between your store and the warehouse is non-existent. You basically have to submit a support ticket which is ultimately Shopify customer service who then reach out to the warehouse so it could be days before you get a response and it is very unlikely to resolve the matter when someone does respond. Once they receive an inbound transfer it takes weeks for them to make it available for purchase. They'll accept an order then decline fulfillment on it without providing a reason. If you get a split order between your location and SFN it will double charge the customer for shipping. Seriously, the list goes on here. Thus far working with SFN has only hurt our business and taken up more of our time than if we just continued fulfillment in-house. We were really excited about the potential of utilizing Shopify Fulfillment Network but honestly, if this service was free we still couldn't recommend it.

I only wanted to see what this app was about but it force isntalled with no way to delete this. i don't want this program but have it now installed on my shopify store. This program was forced upon me by just checking out what it was.

I regret using this fulfilment service. Every step has moved at a glacial pace, with the buggy inventory tracking leaving me in the dark about where my products are, how many are available, and other key information. Worse, when I made two test orders, the first went out right away, but the second order was placed over a week ago and still nothing has shipped. If two single-item orders are beyond the capability of the "network" than the responsible thing for shopify to do would be to pause receipt of new products until they have the capability to deliver services. As it stands I have thousands of dollars of inventory sitting in a warehouse that isn't capable of shipping them anywhere.

Straight Trash.

I only had 250 units delivered, and after 2 weeks of receiving, none are available for shipping and 4 units are processed.

Failing to clarify this timeline might be our fault, what isn't... I was told a feature, vital to us doing business and being able to perform Post Purchase Upsells, would be an option prior to having our inventory ready to ship.

I inquired to activate that option --> "we do not plan on releasing that feature any longer for the foreseeable future"

Another option we were told would be available to properly pack our products, we inquired about after that --> "we do not plan on releasing that feature any longer for the foreseeable future"

On top of that, communication takes 12-36 hours to get responses.

Where is my inventory actually located? Your guess reading this is as good as mine, because I can't get answers.

Run away.

Update 9/5/2023

Just a little further insight, as we are continuing to work with SFN as we motion into a new 3PL... Still do not recommend anyone hop on board with SFN.

3 months ago, our manufacturer sent a package to the warehouse on accident. It was supposed to go to our office in NY.

It was nice that SFN reached out and alerted us to the situation. We promptly provided an address and were told it would ship out shortly.

Over the course of 3 months we regularly checked in and asked what the heck is going on. We were led on over and over regarding the package, even being given a USPS tracking number at some point.

That tracking never became active, and after 3 months we finally are told they can't find the package and its lost.

Oh you don't say? Something laying around in your warehouse for 3 months went missing? Crazy...

This is an awful service, don't get involved.