Avaliações (21)

Classificação geral
2,3
Número por nível de avaliação
  • 33% das avaliações são de 5 estrelas
  • 0% das avaliações são de 4 estrelas
  • 5% das avaliações são de 3 estrelas
  • 14% das avaliações são de 2 estrelas
  • 48% das avaliações são de 1 estrelas
1 de junho de 2023

Still just trying to get my inventory there. Was told it will take 11 days to get it checked in once it gets to CA and I live in AZ. I literally could have dropped it off myself and drove back. Then I was told it could take another 10-18 business days to get it to the other warehouses across the US. So we are looking at 30 days to get it ready to ship to customers. So there are 30 days where ...

Blessed Is She
Estados Unidos
11 meses usando o app
Shopify deixou uma resposta 3 de junho de 2023

I appreciate you sharing your experience with us, and I understand that the additional wait time isn't ideal for your customers. Regarding the error message at checkout, this ...

1 de setembro de 2023

DO NOT USE WHATSOEVER. MY STOCK HAS BEEN LOST IN THEIR WAREHOUSE FOR MORE THAN 4 MONTHS AND THEY WON'T REFUND ME AND I CANT EVEN GET IT BACK.

CUSTOMER SUPPORT REPLIES ONCE EVERY 2-3 WEEKS IF YOU'RE LUCKY

DO NOT USE UNDER ANY CIRCUMSTANCE!

Ranaia
Canadá
10 meses usando o app
Shopify deixou uma resposta 13 de setembro de 2023

Hi there. I understand the urgency here. If you haven't already, kindly reply back to your original support ticket or connect with our team directly so we can take a deeper ...

Data de edição: 27 de junho de 2023

**UPDATED FROM 2 STARS TO 1 STAR**

Impossible to get help and seems like there's no possibility to get an account manager or a personal point of contact. Avoid....

ORIGINAL REVIEW:

A pretty messy start.

I love the app and the simplicity of it, but when something goes wrong it's incredibly difficult to get support. You have to contact Shopify via the help center as you would with any other ...

Moon Nude
Estados Unidos
9 meses usando o app
Shopify deixou uma resposta 8 de agosto de 2023

Hi there! Thank you for sharing your feedback and describing your experience. We appreciate your input. While our teams try their best to respond to merchants as quickly as ...

3 de abril de 2023

Shopify and the SFN team have been great partners. Everyone - from our onboarding specialist to our fulfillment success specialist - has been so helpful and invested in our success. In fact, I cannot tell you how many times our Fulfillment Success Specialist has gone above and beyond the call of duty. While the app integration is easy to use and seamless, it's the support that has been so ...

PlayperKids
Estados Unidos
Mais de 1 ano usando o app
22 de fevereiro de 2023

Good so far! We've had a positive experience with SFN. It's integrated with Shopify so I don't have to open up multiple tools and has made my life easier because I don't have to ship things myself. Receiving has been a little on the slow side, but haven't experienced any shipping issues.

Honest Organic 2
Estados Unidos
Aproximadamente 1 ano usando o app
1 de fevereiro de 2023

I wish I had never worked with them.

Better to go with Shipbob or another established service.

Every single thing with SFN has been difficult, inconsistent, and communication has been poor.
When we signed up with them it took months of checking in for them to charge the prices we were quoted for shipping rates although they never came down to what was originally agreed. although our product is ...

Priya's Teas
Estados Unidos
Mais de 3 anos usando o app
Shopify deixou uma resposta 2 de fevereiro de 2023

Hello Priya’s Tea team,

Thank you for the feedback in your review; we take all merchant concerns seriously. The team will reach out to you directly to set up a call to ...

8 de maio de 2023

Use them at your own risk. I am still battling with them to use the inventory that I sent in. They don't seem to have the fulfillment process together at all it takes 2 days for a response from them. Also, the representative told me they would not give me my inventory back when I asked multiple times. Then I told the representative I would take legal action she told me that's up to you.

The sad ...

West Food Brands
Estados Unidos
4 meses usando o app
Shopify deixou uma resposta 10 de maio de 2023

Thank you for taking the time and bringing this to our attention. While our teams do try their best to reply to our merchants as soon as possible, it's also worth noting that ...

Data de edição: 10 de fevereiro de 2023

We have had an awful experience. It is overpriced compared to other shipping networks and the customer service is awful. If you need help it is impossible to get help in a timely manner. They will not get on a phone, you have to wait 48 hours to speak with someone through email and nothing gets resolved. There is no way to speak to anyone directly in the warehouse and no account manager. The ...

Bjorem Speech®
Estados Unidos
Aproximadamente 2 anos usando o app
Shopify deixou uma resposta 15 de fevereiro de 2023

Hi Bjorem Speech team, thank you for writing your review. I am sorry to hear that you had a negative experience while using Shopify Fulfillment Network and we appreciate you ...

4 de outubro de 2022

Amazing so I was skeptical I won't lie I try Amazon FBA and love it, but way too controlling I tried A few others that were a complete letdown followed by ShipBob which was mad expensive & Confusing. Shopify SFN (Shopify Fulfillment Network) has separated itself. Customer support was fast and went into detail. Compare to others that went around my questions. I got an order, the item was shipped ...

Canine's World
Estados Unidos
6 meses usando o app
Shopify deixou uma resposta 4 de outubro de 2022

Thank you so much for taking the time to leave a review! We appreciate your kind words and we’ll pass your feedback to our Product team.
Kindly,
SFN Support Team

12 de agosto de 2023

If you ever need any help, there is no way to call them. If you have to email, it takes days to weeks to get a response. They are not helpful especially when you are starting out. I am sure there are better fulfillment businesses out there. I would suggest staying away...just like most people are saying.

BodyFactory
Estados Unidos
Aproximadamente 1 ano usando o app
Shopify deixou uma resposta 15 de agosto de 2023

Hi, thanks for taking the time to leave your review here with us. I can understand your perspective and know how frustrating it can be to wait for a reply from our team. For ...