Características
-
Se usa directamente en el panel de control de Shopify
Acerca de esta aplicación
Fecha de lanzamiento
22 de agosto de 2022
Idiomas
Inglés
Esta aplicación no está traducida al Español
Funciona con
FlowSu negocio puede prosperar con el cumplimiento de pedidos creado por Shopify. Usted realiza la venta, nosotros nos encargamos del resto
Shopify Fulfillment Network almacenará sus productos, luego empaquetará y entregará sus pedidos a una velocidad relámpago, a menudo en tres días o menos. Incluso gestionaremos sus devoluciones, lo que significa que puede concentrarse en hacer crecer su negocio. Solicite ahora y potencie sus ventas. Al agregar la aplicación, verificaremos si podemos cumplir con sus pedidos. Si su tienda cumple con nuestros requisitos iniciales, continúe con la instalación y explore nuestros precios y características. Cuando esté listo para unirse, programe una llamada con un experto.
- Los centros de cumplimiento cerca de sus clientes aseguran una entrega rápida.
- Aumente las ventas hasta un 25% utilizando Shop Promise para mostrar fechas de entrega confiables.
- Manténgase al tanto de cada pedido con seguimiento de inventario en tiempo real.
- Transporte inventario utilizando nuestros servicios de carga para una fácil gestión y seguimiento.
- Obtenga ayuda siempre que la necesite con el equipo de soporte de Shopify disponible 24/7.
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Precios
Instalación gratuita
Sin costos iniciales. Cumplimiento de extremo a extremo con precio por artículo. Cada producto se valora por peso. Descuentos en pedidos de varias unidades.
Instalación gratuita
Sin costos iniciales. Cumplimiento de extremo a extremo con precio por artículo. Cada producto se valora por peso. Descuentos en pedidos de varias unidades.
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Todos los cargos se facturan en USD. Ver todas las opciones de precios
21 reseñas
This is the worst experience we ever had with a 3PL. Initially, we were excited to work with SFN has a business partner for our logistics needs. What a total disappointment. Be aware, unlike other 3PL's SFN does not allow for the client to communicate with the warehouse. We reached out to support with no help, customer service is poor and take weeks to respond or worst of all not responding to our concerns. No phone number, no account management - nothing!
The price that is quoted on the calculator provided on Shopify's own website is not the actual price that you will be paying for once the item arrives. This has tremendously effected our business. We were using a previous 3PL and it was great, prices were as advertised and we were able to get a hold of them. SFN does not even provide the client with an image of the product once it arrives, with the weight and specs for transparency. We read all the above reviews and everyone is having the same issues. We can't even resolve this issue by moving our products out of SFN because it's a mess and we will get charged thousands of dollars to do so. NOT OK AT ALL!!
It is a shame, we are long time clients of Shopify, generating over 2 million in sales, a lot of it goes to fees towards Shopify and this experience alone is causing us to leave the platform all together.
FYI, we are seeking a lawyer to sue Shopify for misrepresenting their services and providing false pricing to the public. This is not ok and SFN should not experiment with folks small businesses.
Hi, thanks for taking the time to review our app. I can understand your frustration and disappointment, and I appreciate the detailed feedback that you've shared with us here as it'll help us improve our offering moving forward.
If you're already in touch with our internal team, I encourage you to further share your concerns with them directly so that we can appropriately action any resolutions for you to help improve your experience with using our Fulfillment Network service. Our team aims to get back to support queries as soon as we can, however it's possible that there are currently a larger amount of requests than usual that has resulted in an extended wait time for our merchants. I understand that this isn't ideal, and that waiting for a reply can be frustrating. We do really appreciate your patience during this process however, and would like to continue working together with you to help improve the Shopify Fulfillment Network offering overall for your business. Thanks again for your feedback. -Kimi, Shopify Support
DO NOT USE WHATSOEVER. MY STOCK HAS BEEN LOST IN THEIR WAREHOUSE FOR MORE THAN 4 MONTHS AND THEY WON'T REFUND ME AND I CANT EVEN GET IT BACK.
CUSTOMER SUPPORT REPLIES ONCE EVERY 2-3 WEEKS IF YOU'RE LUCKY
DO NOT USE UNDER ANY CIRCUMSTANCE!
Hi there. I understand the urgency here. If you haven't already, kindly reply back to your original support ticket or connect with our team directly so we can take a deeper look to address your concerns or share any updates here: https://shopify.link/VRd6. We appreciate your understanding! -Mac, Shopify Support
Shopify and it's team are an extremely accommodating and friendly gang! They help me out as a logistics coordinator on a daily basis with grace and patience. The apps functionality is high with abilities in app additions, detailed outlines for each section and a clean aesthetic for assistance in any business. Highly recommend!
**UPDATED FROM 2 STARS TO 1 STAR**
Impossible to get help and seems like there's no possibility to get an account manager or a personal point of contact. Avoid....
ORIGINAL REVIEW:
A pretty messy start.
I love the app and the simplicity of it, but when something goes wrong it's incredibly difficult to get support. You have to contact Shopify via the help center as you would with any other problem related to Shopify and unfortunately many of the support agents haven't even heard of Shopify Fulfillment Network. Even if they have, it takes a bare minimum of 24 hours to hear back from the actual SFN team (who can only be contacted on your behalf) and a lot longer to get any issues resolved.
Inbound transfers seem to be super buggy, we have 100 units which were received into a VOIDED transfer somehow (was already voided for weeks).
Side note, I'm not sure why it takes 9-14 days to START receiving inventory, other 3PLs can do it in a matter of hours. Fortunately (despite the mistakes) our inventory started showing up in the app faster than the quoted time.
I will update my review as soon as anything changes.
Hi there! Thank you for sharing your feedback and describing your experience. We appreciate your input. While our teams try their best to respond to merchants as quickly as possible, it's important to note that tickets are handled in the order they are received. This means that during periods of high support request volume, it may take longer for a response. Rest assured, I have forwarded your comments to our developers. -Mac, Shopify Support
I regret using this fulfilment service. Every step has moved at a glacial pace, with the buggy inventory tracking leaving me in the dark about where my products are, how many are available, and other key information. Worse, when I made two test orders, the first went out right away, but the second order was placed over a week ago and still nothing has shipped. If two single-item orders are beyond the capability of the "network" than the responsible thing for shopify to do would be to pause receipt of new products until they have the capability to deliver services. As it stands I have thousands of dollars of inventory sitting in a warehouse that isn't capable of shipping them anywhere.
Thank you for writing your review and I am sorry to hear that you had a negative experience using Shopify Fulfilment Network. If you require assistance with the inventory you currently have housed with us, please contact our support team about this so we can help further: https://shopify.link/VAaY. -Victor, Shopify Support
Acerca de esta aplicación
Fecha de lanzamiento
22 de agosto de 2022
Idiomas
Inglés
Esta aplicación no está traducida al Español
Funciona con
FlowCreada por Shopify
Acerca de Shopify
Calificación promedio: 4,1
15 años de experiencia en la creación de apps para la tienda de aplicaciones de Shopify
151 O’Connor St, Ottawa, ON, ON, CA