Your business can thrive with fulfillment built by Shopify. You make the sale, we’ll handle the rest
Shopify Fulfillment Network will store your products, then package and deliver your orders at lightning speed—often in three days or less. We’ll even manage your returns, which means you can focus on growing your business. Apply now and supercharge your sales. Upon adding the app, we'll check if we can fulfill your orders. If your store meets our initial requirements, continue the installation and explore our pricing and features. When you're ready to join, schedule a call with an expert.
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Fulfillment centers near your customers ensure quick delivery.
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Drive sales up to 25% using Shop Promise to display reliable delivery dates.
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Stay on top of every order with real-time inventory tracking.
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Transport inventory using our freight services for easy management and tracking.
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Get help whenever you need it with Shopify’s 24/7 support team.
定价
免费安装
No up-front costs. End-to-end fulfillment priced per item. Each product is priced by weight. Multi-unit order discounts.
免费安装
No up-front costs. End-to-end fulfillment priced per item. Each product is priced by weight. Multi-unit order discounts.
所有费用均以USD结算。 查看所有定价选项
21 条评论
I wish I had never worked with them.
Better to go with Shipbob or another established service.
Every single thing with SFN has been difficult, inconsistent, and communication has been poor.
When we signed up with them it took months of checking in for them to charge the prices we were quoted for shipping rates although they never came down to what was originally agreed. although our product is uniform one day we would get charged 8$ for shipping and another 16$ and another day 6$.
This problem never fully resolved.
The pricing scheme and the services offered have significantly changed over the year that we have shipped here making our business model drastically different over a short period of time.
I have now spent the last 3 months trying to leave SFN for Shipbob and they simply are not responding, not letting me move my product, and as a result I'm absorbing horrendous surplus charges that just made up to charge me a few months ago that are 4x my normal monthly shipping costs.
Unfortunately they still haven't gotten back to me about this.
If you're a small business, I can't recommend working with them even though they have shopify in the name, don't take it as anything official or exemplary.
Best to go with an established fulfillment company like Shipbob I think.
Hello Priya’s Tea team,
Thank you for the feedback in your review; we take all merchant concerns seriously. The team will reach out to you directly to set up a call to discuss the outstanding issues and continue to implement next steps.
SFN Support Team
Still just trying to get my inventory there. Was told it will take 11 days to get it checked in once it gets to CA and I live in AZ. I literally could have dropped it off myself and drove back. Then I was told it could take another 10-18 business days to get it to the other warehouses across the US. So we are looking at 30 days to get it ready to ship to customers. So there are 30 days where customers are going elsewhere. Then when they did receive the order they forced the inventory to come from there warehouse but at the time they only had 11 available and I was getting emails from customers saying that it gives them the message "We do not ship to this location. Please select another location for delivery". hahaha WHAT?!?!?!?
SFN seems promising and I am really excited about it but feel like Shopify hasn't really got their bearings around the whole logistics thing yet. I am hopeful because everything else with Shopify has been amazing!
I appreciate you sharing your experience with us, and I understand that the additional wait time isn't ideal for your customers. Regarding the error message at checkout, this typically appears when there are no shipping rates available for the customer's location. You can double check 'Settings > Shipping and delivery' to ensure there are rates available for the customer's location (as well as their cart total or size if you have price-based or weight-based shipping rates). We're happy to look into this with you too. In order for our team to investigate, please get in touch via the Shopify Help Center: https://bit.ly/2AWw5VA. -Sophia, Shopify Support
We have had an awful experience. It is overpriced compared to other shipping networks and the customer service is awful. If you need help it is impossible to get help in a timely manner. They will not get on a phone, you have to wait 48 hours to speak with someone through email and nothing gets resolved. There is no way to speak to anyone directly in the warehouse and no account manager. The backend is easy to use, if only they could figure out their customer service and pricing. Not worth any more than 3 picks because the rates are so high. We are selling through our product and getting out!
Hi Bjorem Speech team, thank you for writing your review. I am sorry to hear that you had a negative experience while using Shopify Fulfillment Network and we appreciate you taking the time to share your concerns with us. I will be sure to communicate to our development and customer service team about your experience.
-SFN Support
If you ever need any help, there is no way to call them. If you have to email, it takes days to weeks to get a response. They are not helpful especially when you are starting out. I am sure there are better fulfillment businesses out there. I would suggest staying away...just like most people are saying.
Hi, thanks for taking the time to leave your review here with us. I can understand your perspective and know how frustrating it can be to wait for a reply from our team. For context, while our team works hard to go through all support tickets on our end in order to provide a timely manner for our merchants, response times can vary depending on the volume of requests we're currently handling. Rest assured however that if a support ticket has been opened with our internal support team, they will follow up as soon as they can. -Kimi, Shopify Support
**UPDATED FROM 2 STARS TO 1 STAR**
Impossible to get help and seems like there's no possibility to get an account manager or a personal point of contact. Avoid....
ORIGINAL REVIEW:
A pretty messy start.
I love the app and the simplicity of it, but when something goes wrong it's incredibly difficult to get support. You have to contact Shopify via the help center as you would with any other problem related to Shopify and unfortunately many of the support agents haven't even heard of Shopify Fulfillment Network. Even if they have, it takes a bare minimum of 24 hours to hear back from the actual SFN team (who can only be contacted on your behalf) and a lot longer to get any issues resolved.
Inbound transfers seem to be super buggy, we have 100 units which were received into a VOIDED transfer somehow (was already voided for weeks).
Side note, I'm not sure why it takes 9-14 days to START receiving inventory, other 3PLs can do it in a matter of hours. Fortunately (despite the mistakes) our inventory started showing up in the app faster than the quoted time.
I will update my review as soon as anything changes.
Hi there! Thank you for sharing your feedback and describing your experience. We appreciate your input. While our teams try their best to respond to merchants as quickly as possible, it's important to note that tickets are handled in the order they are received. This means that during periods of high support request volume, it may take longer for a response. Rest assured, I have forwarded your comments to our developers. -Mac, Shopify Support
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