Shopify Fulfillment Network

This is the worst experience we ever had with a 3PL. Initially, we were excited to work with SFN has a business partner for our logistics needs. What a total disappointment. Be aware, unlike other 3PL's SFN does not allow for the client to communicate with the warehouse. We reached out to support with no help, customer service is poor and take weeks to respond or worst of all not responding to our concerns. No phone number, no account management - nothing!

The price that is quoted on the calculator provided on Shopify's own website is not the actual price that you will be paying for once the item arrives. This has tremendously effected our business. We were using a previous 3PL and it was great, prices were as advertised and we were able to get a hold of them. SFN does not even provide the client with an image of the product once it arrives, with the weight and specs for transparency. We read all the above reviews and everyone is having the same issues. We can't even resolve this issue by moving our products out of SFN because it's a mess and we will get charged thousands of dollars to do so. NOT OK AT ALL!!

It is a shame, we are long time clients of Shopify, generating over 2 million in sales, a lot of it goes to fees towards Shopify and this experience alone is causing us to leave the platform all together.

FYI, we are seeking a lawyer to sue Shopify for misrepresenting their services and providing false pricing to the public. This is not ok and SFN should not experiment with folks small businesses.

DO NOT USE WHATSOEVER. MY STOCK HAS BEEN LOST IN THEIR WAREHOUSE FOR MORE THAN 4 MONTHS AND THEY WON'T REFUND ME AND I CANT EVEN GET IT BACK.

CUSTOMER SUPPORT REPLIES ONCE EVERY 2-3 WEEKS IF YOU'RE LUCKY

DO NOT USE UNDER ANY CIRCUMSTANCE!

I regret using this fulfilment service. Every step has moved at a glacial pace, with the buggy inventory tracking leaving me in the dark about where my products are, how many are available, and other key information. Worse, when I made two test orders, the first went out right away, but the second order was placed over a week ago and still nothing has shipped. If two single-item orders are beyond the capability of the "network" than the responsible thing for shopify to do would be to pause receipt of new products until they have the capability to deliver services. As it stands I have thousands of dollars of inventory sitting in a warehouse that isn't capable of shipping them anywhere.

If you ever need any help, there is no way to call them. If you have to email, it takes days to weeks to get a response. They are not helpful especially when you are starting out. I am sure there are better fulfillment businesses out there. I would suggest staying away...just like most people are saying.

Straight Trash.

I only had 250 units delivered, and after 2 weeks of receiving, none are available for shipping and 4 units are processed.

Failing to clarify this timeline might be our fault, what isn't... I was told a feature, vital to us doing business and being able to perform Post Purchase Upsells, would be an option prior to having our inventory ready to ship.

I inquired to activate that option --> "we do not plan on releasing that feature any longer for the foreseeable future"

Another option we were told would be available to properly pack our products, we inquired about after that --> "we do not plan on releasing that feature any longer for the foreseeable future"

On top of that, communication takes 12-36 hours to get responses.

Where is my inventory actually located? Your guess reading this is as good as mine, because I can't get answers.

Run away.

Update 9/5/2023

Just a little further insight, as we are continuing to work with SFN as we motion into a new 3PL... Still do not recommend anyone hop on board with SFN.

3 months ago, our manufacturer sent a package to the warehouse on accident. It was supposed to go to our office in NY.

It was nice that SFN reached out and alerted us to the situation. We promptly provided an address and were told it would ship out shortly.

Over the course of 3 months we regularly checked in and asked what the heck is going on. We were led on over and over regarding the package, even being given a USPS tracking number at some point.

That tracking never became active, and after 3 months we finally are told they can't find the package and its lost.

Oh you don't say? Something laying around in your warehouse for 3 months went missing? Crazy...

This is an awful service, don't get involved.