Shopify Knowledge Base

Knowledge Base still needs a lot of foundational work, especially to be used reliably with Inbox.

Content hallucination. There's no control over AI hallucination, and the tool sometimes invents answers.
Test-and-learn scenarios should feed Knowledge Base more broadly. Right now they seem limited to a single conversation, when they should let the AI learn to adapt to the e-commerce store in question, for wider question coverage and training.
No control over the data source. We have no way to select or correct the data source used for a FAQ, which is surprising for a tool meant to accurately represent our brand. During testing, a URL was invented, along with other incorrect data. The FAQ creation system is a good idea, but it's missing key configuration options (data source, reliability, hallucination level...) to make the tool trustworthy.

Traffic from ChatGPT faded away after installing this app

Installed, and my Google Ads were disapproved due to malicious code being added to my site.

Sie ist nur auf englisch gibt keinen Stern.