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View and customize the FAQs that AI shopping agents use to answer questions about your store.
AI agents are changing how people shop online. When shoppers use AI agents to search for products or ask about store policies, Shopify provides answers based on your store's catalog and settings. Knowledge Base lets you view how often your store's info is requested by AI agents and customize FAQs to ensure AI represents your brand accurately and highlights what makes your business unique. See what buyers are asking, so you can provide the answers they’re looking for.
- View Shopify-generated FAQs based on your store's settings and policies.
- Monitor buyer inquiries about your store.
- Create custom FAQs to address a wider array of buyer questions.
Indeholder tekst, der ikke er oversat
- Populær hos butikker som din
- Hjemmehørende i USA
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Fungerer sammen med
- Shopify-administrator
Kategorier
Anmeldelser (20)
Knowledge Base still needs a lot of foundational work, especially to be used reliably with Inbox.
Content hallucination. There's no control over AI hallucination, and the tool sometimes invents answers.
Test-and-learn scenarios should feed Knowledge Base more broadly. Right now they seem limited to a single conversation, when they should let the AI learn to adapt to the e-commerce store in question, for wider question coverage and training.
No control over the data source. We have no way to select or correct the data source used for a FAQ, which is surprising for a tool meant to accurately represent our brand. During testing, a URL was invented, along with other incorrect data. The FAQ creation system is a good idea, but it's missing key configuration options (data source, reliability, hallucination level...) to make the tool trustworthy.
Excellent so far. Perfect as it logs all the questions and queries so you can see what customers are asking. Then you can add your custom "FAQ's" to help the Agentic system fill in its knowledge gaps.
It really simplifies the process for the front end Ai to help answer store relative and sensitive questions such as returns process, warranty, services and shipping information.
I think it could expand into some better training fields and add more but my sneaky feeling is Shopify is already building most of this into their features as they go.
The pre-generated FAQ answers are wildly inaccurate! Things like the brands sold aren't pulled from the product listings. One answer even claimed we offer worldwide shipping though we only have two countries active!
Furthermore, the questions and answers are always in English, even if you have a different default language, and lastly, why does this app even exist? Why do we have a bunch of JSON FAQs implemented, if none of them are used?
Support
App-support leveres af Shopify.
Ressourcer
Denne udvikler tilbyder ikke direkte support på Dansk.
Udvikler
151 O’Connor St, Ottawa, ON, ON, CA
Lanceret
16. maj 2025
Dataadgang
Denne app skal have adgang til følgende data for at kunne fungere i din butik. Se hvorfor i udviklerens politik om beskyttelse af persondata .
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