Shopify Knowledge Base

Name: Shopify Knowledge Base
Brand: Shopify
Rating: 3.6 (18 reviews)

요금제: 무료
평점: 3.6 (18)
개발자: Shopify

설치

text bubbles with questions, analytics, and matches

View and customize the FAQs that AI shopping agents use to answer questions about your store.

AI agents are changing how people shop online. When shoppers use AI agents to search for products or ask about store policies, Shopify provides answers based on your store's catalog and settings. Knowledge Base lets you view how often your store's info is requested by AI agents and customize FAQs to ensure AI represents your brand accurately and highlights what makes your business unique. See what buyers are asking, so you can provide the answers they’re looking for.

View Shopify-generated FAQs based on your store's settings and policies.
Monitor buyer inquiries about your store.
Create custom FAQs to address a wider array of buyer questions.

판매자님과 비슷한 스토어에서 인기: 미국 소재

언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

Shopify 관리자

범주

마케팅 - 기타

사이트 최적화 - 기타

리뷰 (18)

전체 평점

3.6

평점 수준당 개수

평점의 61%가 별 5개입니다
11
평점의 0%가 별 4개입니다
평점의 11%가 별 3개입니다
2
평점의 11%가 별 2개입니다
2
평점의 17%가 별 1개입니다
3

모든 리뷰

2026년 7월 23일

Excellent so far. Perfect as it logs all the questions and queries so you can see what customers are asking. Then you can add your custom "FAQ's" to help the Agentic system fill in its knowledge gaps.

It really simplifies the process for the front end Ai to help answer store relative and sensitive questions such as returns process, warranty, services and shipping information.

I think it could expand into some better training fields and add more but my sneaky feeling is Shopify is already building most of this into their features as they go.

AutoChimp Electronics

오스트레일리아

앱 사용 기간 33분

2026년 5월 13일

The pre-generated FAQ answers are wildly inaccurate! Things like the brands sold aren't pulled from the product listings. One answer even claimed we offer worldwide shipping though we only have two countries active!
Furthermore, the questions and answers are always in English, even if you have a different default language, and lastly, why does this app even exist? Why do we have a bunch of JSON FAQs implemented, if none of them are used?

epos | Apple Premium Partner

오스트리아

앱 사용 기간 대략 13시간