Shopify Messaging

The app is easy to use, but the emails look terrible in the Yahoo Mail mobile app. On Gmail and Yahoo desktop everything displays correctly, but on Yahoo mobile the entire email is scaled down, the text becomes extremely small and the images appear disproportionately large. There is also no option in the editor to manually resize an image, so I can’t properly fix the issue myself. This is a serious problem because I can’t send professional-looking campaigns to all my customers. Please improve the mobile responsiveness and add proper image resizing controls.

It's actually a great little email creator - however, it would be good to be able to choose multiple segments to BOTH send to - and exclude. This simple detail is making it really just a one way "send to all" creative email.

Quite good. Basic but works and very cost effective for simple campaigns. however there are some glaring omissions - like not being able to see you mailing list growth over time.

It's a good tool but without custom HTML editing it kind of useless in most cases. I want to use custom design for my shop and it is not possible at the moment. Otherwise free plan is very generous comparing to other tools like Klaviyo.

Good app for basic email campaigns but customer segmentation needs work. We tried to create a country specific segment and noticed that the list contained many other countries and in some cases, customers whose names contained the same two letters as a country code. Main issue seems to be the rule used to create a segmented list uses the word CONTAIN rather than IS. Spent 2 hours trying to use the AI helper and another 30 minutes on with Shopify rep trying to find a work around, but no luck. Rep said he would pass on the concern of using 'contain' rather than 'is' when creating specific customer segments, to the development team. We will have to wait and see if this improves.

Language selector is a must fo EU

its the best platform

Really good on the email side. We send ~40k+ emails with ~40% open rates. We'd love to see better editing tools and more modern templates (Canva integration?!). Otherwise pretty great app. Five(ish) out of five stars.

Except, we discovered that SMS isn't viable for any of our product or event marketing.

Not because of the content (we advertise cheese tastings in-store, for instance). It's because our name includes one of their prohibited terms. That's ridiculous for this era of content moderation tools..

For instance, our name is Wine Dispensary and because our name contains the word wine and the word dispensary, we cannot send ANY marketing content via SMS.

limited templates

I do wish there were more formatting options such as justified text and making images smaller when inserting an image block.