Shopify Messaging

Easy to use! Images show up clearly. We are still growing our email list so really appreciate the free messages at this point. The editing and sending test function is clear - I have not sent anything out by accident yet! lol. Final result always looks great.

I have only used it for email marketing and I really like the tool. My only complaint is that you can't choose multiple segments when sending an email campaign. So if you want to send an email to more than one segment, you have to duplicate the email and send individually for each segment. Hoping this gets fixed soon! Otherwise, highly recommend.

Overall pretty easy to use! I struggled a bit since you can't change the size of images easily. But the scheduling and set up is really similar to the online store templates so that made it a bit easier to figure out.

Good app for basic email campaigns but customer segmentation needs work. We tried to create a country specific segment and noticed that the list contained many other countries and in some cases, customers whose names contained the same two letters as a country code. Main issue seems to be the rule used to create a segmented list uses the word CONTAIN rather than IS. Spent 2 hours trying to use the AI helper and another 30 minutes on with Shopify rep trying to find a work around, but no luck. Rep said he would pass on the concern of using 'contain' rather than 'is' when creating specific customer segments, to the development team. We will have to wait and see if this improves.

Hasta ahora todo funciona muy bien, nos está ayudando a crear verdaderos clientes y una gran familia en nuestra tienda educativa La Pandilla ABC.

Would be nice if it could handle location selection in the email footer to send emails from different store locations. That could be set up through store branding.

This is only the second message I've sent to my entire email subscribers list, and it went great. Having used several other systems, I found this to be superior in it's simplicity. It was quite intuitive. Thank you for that!

It's been amazing so far. I wish there is more editing room, like emojis, and having social media icons and being able to create hyperlinks with those. But still beautiful!

Really good on the email side. We send ~40k+ emails with ~40% open rates. We'd love to see better editing tools and more modern templates (Canva integration?!). Otherwise pretty great app. Five(ish) out of five stars.

Except, we discovered that SMS isn't viable for any of our product or event marketing.

Not because of the content (we advertise cheese tastings in-store, for instance). It's because our name includes one of their prohibited terms. That's ridiculous for this era of content moderation tools..

For instance, our name is Wine Dispensary and because our name contains the word wine and the word dispensary, we cannot send ANY marketing content via SMS.

Bit of a forward and back for me as I not computer savvy. But I am working through steadily. Some small changes were not picked up by the AI, but It did explain that some changes may be still processing, the following day it was updated. For a newbie it has been a good experience.