Shopify Messaging

I have only used it for email marketing and I really like the tool. My only complaint is that you can't choose multiple segments when sending an email campaign. So if you want to send an email to more than one segment, you have to duplicate the email and send individually for each segment. Hoping this gets fixed soon! Otherwise, highly recommend.

Good app for basic email campaigns but customer segmentation needs work. We tried to create a country specific segment and noticed that the list contained many other countries and in some cases, customers whose names contained the same two letters as a country code. Main issue seems to be the rule used to create a segmented list uses the word CONTAIN rather than IS. Spent 2 hours trying to use the AI helper and another 30 minutes on with Shopify rep trying to find a work around, but no luck. Rep said he would pass on the concern of using 'contain' rather than 'is' when creating specific customer segments, to the development team. We will have to wait and see if this improves.

Easy to use! Images show up clearly. We are still growing our email list so really appreciate the free messages at this point. The editing and sending test function is clear - I have not sent anything out by accident yet! lol. Final result always looks great.

SERIØST DET ER IRRITERENDE!!!!!

Jeg har oprettet 2 kampagner, som skal udsendes senere.. Alt er fint, og det er KUN på produkter som jeg har uendeligt på lager af.... Alligevel bliver mine kampagner igen og igen deaktiveret og omdannet til kladder fordi et produkt ikke længere er tilgængelig - PRODUKTERNE BLIVER ALDRIG UDSOLGT!!!!

Quite good. Basic but works and very cost effective for simple campaigns. however there are some glaring omissions - like not being able to see you mailing list growth over time.

Really good on the email side. We send ~40k+ emails with ~40% open rates. We'd love to see better editing tools and more modern templates (Canva integration?!). Otherwise pretty great app. Five(ish) out of five stars.

Except, we discovered that SMS isn't viable for any of our product or event marketing.

Not because of the content (we advertise cheese tastings in-store, for instance). It's because our name includes one of their prohibited terms. That's ridiculous for this era of content moderation tools..

For instance, our name is Wine Dispensary and because our name contains the word wine and the word dispensary, we cannot send ANY marketing content via SMS.

This is a very powerful tool, easy to use and customise, integrates with the shopify flow app really well, making automations a snap to set up. A great range of email templates to get started with, awesome shop communication tool .. I'm loving it.

Would be nice if it could handle location selection in the email footer to send emails from different store locations. That could be set up through store branding.

Not as dynamic for editing as a Klaviyo. Would love ability to preserve colors when in dark mode. HUGE limitation of Shopify Messaging. Analytics are fairly basic, would like to see deeper insights into engagement with emails and SMS.

This is a great e-mail marketing tool. The only things I would improve on this are adding more section options to make better designed emails, and more importantly, allowing more than 25 sections per e-mail. Not often, but sometimes we have to custom create a section by combining multiple elements, but with the 25 section limit, we can't put everything in that we want to.