Reviews (3,497)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for its cost-effectiveness and seamless integration within Shopify, especially benefiting small businesses. It boosts traffic and sales with user-friendly, customizable email templates and supports segmentation, automation, and scheduling for personalized messaging. Merchants commend its reliability, ease of use, and strong deliverability. The app's support and automation features are highlighted as beneficial for efficient email marketing management.

December 9, 2025

The tools are easy to use, and if I'm confused that amazing AI helper works wonders, from creating banners, working with seo and suggesting catchy titles. Really upgrading my communications.

GemstoneAlchemy
United States
Almost 5 years using the app
February 11, 2026

Shows great stats almost immediately! Never had one issue sending an email out! Solid work Shopify!

Clipset Collection
United States
Over 3 years using the app
February 2, 2026

Very easy to use. I'm hoping Shopify keeps improving it. I'd love to be able to insert a background image and have HTML text over it.

SolRX Sunscreen
United States
Almost 5 years using the app
March 13, 2026

Its really easy for a website beginner like me to use to send emails about my product releases. Would recommend others to use.

ElysiumGB
United Kingdom
Over 1 year using the app
March 12, 2026

Excellent addon to our shop! We gain lots of sales every time we use it.

Wintersville Fire & Rescue Master Raffle Site
United States
Over 1 year using the app
April 4, 2026

Great experience using the Shopify Messaging App. The interface is smooth, easy to navigate, and provides a seamless user experience. It makes customer communication efficient and well-organized. Overall, a reliable tool for managing conversations and enhancing customer support. However, adding more email template customization features would further improve flexibility and usability.

Caparison
Pakistan
2 days using the app
March 4, 2026

As a novice, I benefitted a great deal from the Shopify assistant. Walked me thru the entire process.

Mimi's by the Sea Gourmet Mixes
United States
About 1 year using the app
December 31, 2025

A truly professional app that doesn’t get the recognition it deserves. Personally, I rely on it for all my email marketing campaigns, and it has never let me down.
I think expanding the templates library would make the app even better, as the current number of templates is quite limited.

sparklesway.co.uk
United Kingdom
2 months using the app
April 4, 2026

I do wish there were more formatting options such as justified text and making images smaller when inserting an image block.

Hope+Hearth Candles
United States
6 months using the app
April 1, 2026

Easy to use and helped me streamline some processes

Dogghead Tech.
United Kingdom
5 months using the app