Reviews (3,217)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to boost traffic and customer engagement through cost-effective email campaigns. Its intuitive interface allows easy creation and customization of emails, integrated seamlessly with Shopify. Features like segmentation, automation, and product discounts are appreciated, though some desire more template variety and advanced analytics. Reliable deliverability and consistent branding across devices are noted benefits, with generally adequate support.

February 6, 2026

It is Amazing what can be done - but it is a good thing you have Sidekick - as others are truly mystifying - confusing - etc. Usually fixed in a jiffy, but when it takes 30mins-3hrs - I want to leave and find another platform. Then I look at my website and think what a work of art (created myself) - call it a day and comeback later for more amazement (or punishment) - surprise - I never know which.

Green Roses Echo
New Zealand
5 months using the app
Edited October 28, 2025

Not easy to get right in terms of deliverablity (into spam folders!).
For high open rates, use white background. Create segment with one test address, send for mail merge test, otherwise the merge field will not merge properly and you don't really know for sure that it works.
Duplicate sent email for new draft with final segment.
That will make it work reliably.

Rogue Memory
Switzerland
Over 1 year using the app
November 18, 2025

The editing options are a little limiting and the designs are very basic.

Die Küche Boutique
Mexico
Over 4 years using the app
January 9, 2026

Helt ok app. Oerhört frustrerande dock att Unsubscribe i mail-footern är hårdkodat och går inte att översätta.

NoiBox
Sweden
4 months using the app
September 24, 2025

It does the job, but I can't use CTRL+Z for text editing and I can't send a single email to multiple different segments at the same time, I have to duplicate and select a different Segment which is silly.

Vegan Supply Wholesale
Canada
Over 2 years using the app
February 7, 2026

Great app to have.

ShopQNT
United States
About 2 years using the app
September 18, 2025

I moved over to this because it was well priced, and just made more sense than the other service I was using for product promotion. Overall I think it was the right move, but there are still a lot of missing features.

One, it only tracks link clicks for products. But why? If using for a broader campaign why not show link clicks for all links?

It also has limitations for how many blocks you can use, which was a struggle. Should I really have to choose if I have room for a button or an image?

The app is missing some blocks I'd expect it to have, too. Like a poll, a form or a quote. Or the ability to embed a link like a Pin or social video that isn't YouTube or Vimeo.

I'll stick with this because what I do love: audience segmenting, on-platform ease, tracking of conversions, etc. But hoping and crossing fingers for upgrades.

Remnants by Peo Vee
United States
11 months using the app
December 17, 2025

A little bit confusing at times.

Spicy Stargazer Books and Things Shop
United States
About 2 years using the app
October 1, 2025

Rart at salg måles i US dollar... jeg selger kun i norge med NOkr?

BeasGalleri - Norsk strikkedesigner og Kunstner
Norway
Over 1 year using the app
November 7, 2025

Semplice rispetto ad altri prodotti, però mancano molte funzioni, troppo essenziale

GLK SPORT STORE
Italy
Over 2 years using the app