Valutazione complessiva
4,7
Numero di recensioni per livello
  • Il 91% delle recensioni ha 5 stelle
  • Il 3% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 3% delle recensioni ha 1 stelle
27 novembre 2023

The support team is tough to get in contact with. I've been trying to get our app launched for two weeks and even left voicemails but haven't been helped but I'm still being charged without the app being launched.

Tones of Melanin
Stati Uniti
2 mesi di utilizzo dell’app
Tapcart ha risposto 29 novembre 2023

I'm sorry for the inconvenience you've experienced. Our team is aware of your situation and is working to get in touch with you to resolve this issue.

7 febbraio 2024

I had viajro app first, it’s less expensive and my app was visible without me having to contact them first to ask why it was missing which is what I had to do with tap cart.

Lu's Wigs
Stati Uniti
Tapcart ha risposto 9 febbraio 2024

I'm sorry for the inconvenience your experiencing. Our team is aware of your situation and is working to get in touch with you to resolve this issue.

15 aprile 2023

THE WORST PRACTICE MANAGEMENT. WE ARE TAKING LEGAL ACTIONS AGAINST TAPCART.

THIS APP IS NOT FULLY CUSTOMIZABLE, WE WERE BILLED $1800 + MONTHLY, FOR SERVICES NOT USED OR PROVIDED.

WE HAVE REPEATEDLY ASKED TAPCART TO PAUSE OUR ACCOUNT UNTIL WE FIGURE OUT APPLE ACCOUNT, BUT WE WERE TOLD AND GIVEN EXCUSES AND ZERO GUIDANCE ON HOW TO GO ABOUT PAUSING THE BILLING.

WE WERE PROMISED CREDIT, NOW WE ARE TOLD BY TAPCART THAT THEY CAN ONLY CREDIT 2 MONTHS. WE PROMISED THEM OUR BUSINESS IF WE WERE GIVEN CREDIT FOR THE MONTHS WE HAVE PAID, AT FIRST THEY AGREED NOW WE ARE TOLD "UPPER MANAGEMENT AND FINANCE" HAS ONLY AGREED TO PROVIDE US WITH 2 MONTHS CREDIT.

IT IS NOT OUR FAULT YOU START OUT BEING UNTRUTHFUL JUST TO GET CLIENTS TO SIGN UP.

REFUND US IN FULL, DO THE RIGHT THING AS A COMPANY. WE ARE NOT ASKING FOR YOUR MONEY, WE ARE ASKING FOR THE FUNDS YOU HAVE STOLEN FROM US ON A MONTHLY BASIS.

Tack N Bark
Canada
10 mesi di utilizzo dell’app
Tapcart ha risposto 17 aprile 2023

We are so sorry to hear that you had a negative experience. We take your concerns seriously and are committed to resolving this issue in the upcoming call with you.

7 luglio 2023

Subject: Terrible Experience with TapCart Mobile App Service

I am writing this review to share my recent horrendous experience with TapCart, a service that promises to help you build, design, and launch a codeless mobile app for your Shopify store.

Initially, I was drawn in by their slick advertising and the offer of a trial period. I thought I would be able to test out their services, receive adequate support, and then decide whether this platform was suitable for my business. Sadly, this has not been the case.

From the moment I signed up for the trial, I noticed a severe lack of customer support. Despite numerous attempts to contact their team for assistance, my messages were consistently ignored. For a service that prides itself on its 1:1 implementation assistance, this was surprising, disappointing, and unprofessional.

The lack of communication, coupled with the automatic billing after the trial period, made me feel as if I had fallen for a scam. The company failed to provide any prior notification about the trial ending and the upcoming charges, contrary to standard business practices. And to make things worse, the customer service remained non-responsive even after I was billed for services I hadn't received.

Upon seeking a refund for the services not provided, I received an unexpected response from the Manager of Implementation. She directed me to the Terms of Use and reiterated their non-refundable policy, despite the circumstances. In other words, I was stuck with a service I hadn't used, charged for a service I didn't agree to, and denied a refund I deserved.

TapCart seems to have an agenda to draw customers in with their trial period, neglect them during this period, and then charge them without any prior notice or consent. They then hide behind their non-refundable policy when customers like me demand justice for being charged for services not rendered. This practice is, to put it mildly, highly unethical and potentially illegal.

Moreover, this is not just my solitary experience. Upon further investigation, I've learned that I'm not alone in facing such issues. There are numerous others who have faced similar predicaments, highlighting a systemic problem in TapCart's business model.

All these issues lead me to advise anyone considering TapCart's services to proceed with extreme caution. The poor customer support, the unethical billing practices, and the non-refundable policy in the face of non-delivery of services make this a high-risk venture.

I am now left with no choice but to seek legal avenues to rectify this situation, share my experience with the wider community, and hopefully save others from falling for this unsavory scheme. This ordeal has left a bitter taste in my mouth, and I can only hope that my experience serves as a cautionary tale for others.

This review serves as a reminder for us to be vigilant in the face of appealing offers and promises. Always make sure to read the fine print, scrutinize the terms and conditions, and demand a satisfactory level of service, especially when hard-earned money is at stake.

JP MUNDO COMERCIAL H&L
Repubblica Dominicana
25 giorni di utilizzo dell’app
Tapcart ha risposto 28 luglio 2023

We're sorry to hear about the experience you had with Tapcart, we appreciate your feedback. Our team did attempt to reach out to resolve the issue. Please contact our head of Customer Success at bobby@tapcart.co and he'll address your concerns and work to find a solution. Thank you.

Data modifica: 13 dicembre 2022

Cool app and idea, needs upgrade to integrate apps. Pre-order app won’t work- so if this is a big part of your business - this app will cause issues with orders coming though- leaving customers angry that they paid and ordered something that not available.
Also we were one of the first customers trying their software, and now they keep upgrading asking for more money. That’s not the way you treat customers.

Buddha Pants®
Stati Uniti
Oltre 5 anni di utilizzo dell’app
19 giugno 2019

Un auténtico desastre. Han estado engañándonos durante 3 meses y hemos perdido nuestro tiempo y dinero. Me prometieron que la aplicación podía estar en español, pero no ha sido así. Hemos traducido toda la aplicación a español para ellos de manera gratuita y finalmente me dicen que no es posible implementar las traducciones. Voy a reclamar el dinero a Shopify, me siento estafado.

El Capote
Spagna
Circa un anno di utilizzo dell’app
20 giugno 2019

I used this app to create a shopping app for my existing site, after 2 month and close to $400 (2 months @ $99 and a $200 apple developer account) My app is still not up and I keep getting the run around from DUNS, APPLE, and Tapcart. Thats$400 wasted! I was excited because I had my add created so quick, But that was short-lived. I cant believe I wasted all that money! -Upset business owner with $250K in sales a year.

UNBRIDLED TX
Stati Uniti
11 mesi di utilizzo dell’app
6 agosto 2020

Whilsts the app itself is not bad, I found their customer support to be totally useless. We have our app designed and ready to be launched, but they havent been able to launch now for more than a month.

No clarity provided, emails not answered, chat not responded.

Guys, get your act together!

PriceBring
Regno Unito
5 mesi di utilizzo dell’app
16 luglio 2018

I would not recommend this app to anyone. We have been using it for almost 6 months, and when we signed up, we were promised that we would be given a dedicated app manager, customizations would be made for us, and that an Android app would be released soon. Here we are months later and we have never received any contact from an app manager (though I've had the owners call me every time I email to point that out and promise that someone would reach out), our customizations haven't even be addressed, and an android app has never been mentioned since (which is very frustrating for customers). We paid extra to be on the Plus plan, which is NOT worth it. Overall, there were a lot of empty promises made, and communication has since stopped from Tapcart's end.

Piper Scoot
Stati Uniti
4 mesi di utilizzo dell’app
Data modifica: 26 marzo 2019

very bad service , i have 2 months with tapcart but he did not upload my app ios , here we are 2 months later and we have never received any contact from an app manager to get any solution for my problem

when u upload my app i will update my review .

Villa_Ain
Qatar
3 mesi di utilizzo dell’app
Tapcart ha risposto 11 aprile 2019

Thanks for your feedback! We are happy to help you out with this issue. To launch your apps you will have to go ahead and connect your Apple Developer and Google Play accounts. Once you complete this step your apps will go live within 24 hours. Please let us know if you need any additional help.