Tapcart ‑ Mobile App Builder

It’s a great app, simply put — better than most other app builders. I just wouldn’t recommend their support. I run a B2B operation, and 98% of my customers are weekly repeat buyers who use their Favourites list to quickly add products to their cart. With the latest update a few months ago, there’s been a major bug in the Favourites list. When adding a product after the 24th item, the screen jumps back to the top and the list reorders itself. It creates a frustrating experience for my customers, and I’ve received multiple complaints. I’ve also shared videos that customers sent us. The only response I’ve received after inquiring was: “It might be best to instruct your users to use the wishlist feature through the browser on their mobile phones until this bug is fixed.” It’s been almost two months now.

Edit:
4 months later, still nothing. I don't they've even bothered to look at this issue. If a simple can't be fixed, it beats to have an app at all. I've taken their recommendation and have instructed all of my customers to use the online website for the near future until we find a better app builder. Will not be working with them anymore.

Rating: 1/5

Unfortunately, our experience with Tapcart was very disappointing.

A critical feature — displaying customer review images from Judge.me — never worked properly from the beginning. The images either loaded extremely slowly or did not load at all inside the mobile app. This issue was reported multiple times over more than a month but was never effectively resolved.

We followed all recommendations, including removing custom blocks and simplifying the product page to the minimum, but the problem still remained.

Without review images, launching a mobile app for an e-commerce business simply does not make sense, as social proof is critical for conversion.

What was most frustrating was the overall approach to resolving the issue. It should not be the client’s responsibility to diagnose and fix problems in a paid application. Unfortunately, the way this situation was handled by both sides was not acceptable.

In the end, we had to cancel our Tapcart subscription and start looking for an alternative solution.

Our account manager Stacey truly goes above and beyond. She consistently keep us updated on the latest features and improvements, make sure we understand how to implement them properly, and are always available whenever we need support. That level of proactive communication and accessibility makes a huge difference and has helped us get the most out of the platform. Highly recommend!