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Very bad app and unstable, and the support is useless; they can't resolve the core bugs, don't subscribe waste of time and money, searching for an alternative any help?
Hey!! Thank you for taking the time to share your feedback. We sincerely regret any inconvenience you may have experienced.
After carefully reviewing your case, we would like to clarify that the issue was not related to the app’s functionality. It was related to the configuration settings. Since configuration changes impact only future events/orders, the return order that was created before enabling the configuration was not updated on the Odoo end.
The app is working as designed, but the configuration was enabled after the order was already processed, which is why the refunded order did not reflected in Odoo.
We are fully ready for a one-on-one meeting to help you properly configure the app and ensure smooth working functionality in your store going forward. Kindly check our support email & schedule the meeting with us. Let's make the app fully functional together- Team Webkul
We’ve had a very satisfactory experience with the support service. The responses have been timely, and issues are usually resolved within the first or second reply. There is excellent availability to provide solutions for customizations.
We’re delighted to hear that you had a very satisfactory experience with our support team and that your queries were resolved quickly. Providing timely assistance and being available for custom requirements is something we truly focus on, so your feedback means a lot to us.
If you ever need further assistance, enhancements, or customizations, please feel free to reach out. We look forward to continuing to support your integration journey
We have been using the Odoo Connector app for several years now. Despite some of the bugs and errors we face from time to time, it is still our best option given our business and operational needs.
Thank you for sharing your honest feedback and for using the Odoo Connector app over the years ⭐⭐⭐⭐⭐
We truly appreciate your long-term trust in our solution. While we understand that occasional bugs or errors can occur, we’re glad to know the app continues to be the best fit for your business and operational needs. Your feedback helps us identify areas for improvement and strengthen the product further.
Please feel free to reach out to our support team whenever you face any challenges—we’re always here to assist and continuously enhance your experience.
We have used Webkul apps for other systems (DPD integration for Odoo) in past with so-so experience.
Using the Shopify Odoo app continues to be so-so again. The idea of the app itself is pretty good and the implementation would do its job. What we see are performance issues and lack of service.
Tickets are not followed up and kept open for over 2 weeks.
Why should we rely our daily business on a unreliable app and unreliable partner?
Súper buen servicio de atención al cliente!! muy contento con el resultado. He podido implementar correctamente los impuestos para que se carguen bien de Shopify a Odoo. La sesión de trabajo que he tenido con ellos ha sido fundamental, han sido pacientes y colaborativos.
Muy contentos.
Competent and professional staff.
They explained in detail how to solve a problem.
We are very satisfied.
We truly appreciate your kind words about our team. It’s great to hear that our staff was able to clearly explain the solution and help resolve the issue effectively. Customer satisfaction is our top priority, and feedback like this motivates us to keep delivering professional and reliable support.
Please feel free to reach out anytime if you need further assistance or enhancements. We’ll be happy to help.
Currently, if you wish to sync prices of variants, you need to install the "Product Variant Extra Feature" module. To install this module, you need to migrate from Odoo online to Odoo.sh or Odoo on-premise and subscribe for another app outside of Shopify
Good connector. We are working already 9 months. Customer support always helps to setup connector options and fix all issues. Very important - if you would like to use it you should deep understand Odoo processes and setups.
We’re glad to hear that you’ve been using the connector successfully for the past 9 months and that our support team has been consistently helpful in setting up options and resolving issues. Your point about understanding Odoo processes is absolutely valid, and we appreciate you highlighting it for other users.
Thank you for trusting Webkul. We look forward to continuing to support you and your business going forward.
App will sync basic shopify product and order data to odoo. The fundamental differences between the 2 platforms make integration a bit tricky, but the app does what it should and the support is outstanding.
Hi, Thank you for the review. The app is built to help you sync the data from Shopify to Odoo and sometimes the architectural difference between the two, might seem tricky to you but with the guides and the support we will help you understand each and every feature. Please feel free to connect anytime, in case you need any help.
Regards,
Team Webkul
It works really well and is easy to use. There were some hiccups during our set-up, but the customer support is really helpful.
Glad to know that you're having a great experience using the app. Thanks for trusting and choosing Webkul! - Team Webkul