Recensioner (17)
Förfina
-
Efter omdömen
Very bad app and unstable, and the support is useless; they can't resolve the core bugs, don't subscribe waste of time and money, searching for an alternative any help?
Hey!! Thank you for taking the time to share your feedback. We sincerely regret any inconvenience you may have experienced.
After carefully reviewing your case, we would like to clarify that the issue was not related to the app’s functionality. It was related to the configuration settings. Since configuration changes impact only future events/orders, the return order that was created before enabling the configuration was not updated on the Odoo end.
The app is working as designed, but the configuration was enabled after the order was already processed, which is why the refunded order did not reflected in Odoo.
We are fully ready for a one-on-one meeting to help you properly configure the app and ensure smooth working functionality in your store going forward. Kindly check our support email & schedule the meeting with us. Let's make the app fully functional together- Team Webkul
We have used Webkul apps for other systems (DPD integration for Odoo) in past with so-so experience.
Using the Shopify Odoo app continues to be so-so again. The idea of the app itself is pretty good and the implementation would do its job. What we see are performance issues and lack of service.
Tickets are not followed up and kept open for over 2 weeks.
Why should we rely our daily business on a unreliable app and unreliable partner?
Currently, if you wish to sync prices of variants, you need to install the "Product Variant Extra Feature" module. To install this module, you need to migrate from Odoo online to Odoo.sh or Odoo on-premise and subscribe for another app outside of Shopify
We’ve had a very satisfactory experience with the support service. The responses have been timely, and issues are usually resolved within the first or second reply. There is excellent availability to provide solutions for customizations.
We’re delighted to hear that you had a very satisfactory experience with our support team and that your queries were resolved quickly. Providing timely assistance and being available for custom requirements is something we truly focus on, so your feedback means a lot to us.
If you ever need further assistance, enhancements, or customizations, please feel free to reach out. We look forward to continuing to support your integration journey
Competent and professional staff.
They explained in detail how to solve a problem.
We are very satisfied.
We truly appreciate your kind words about our team. It’s great to hear that our staff was able to clearly explain the solution and help resolve the issue effectively. Customer satisfaction is our top priority, and feedback like this motivates us to keep delivering professional and reliable support.
Please feel free to reach out anytime if you need further assistance or enhancements. We’ll be happy to help.
Súper buen servicio de atención al cliente!! muy contento con el resultado. He podido implementar correctamente los impuestos para que se carguen bien de Shopify a Odoo. La sesión de trabajo que he tenido con ellos ha sido fundamental, han sido pacientes y colaborativos.
Muy contentos.
The app is working very well and the support service is full available to help you if you have any problem. They also help us develop some customization for a good price. Everyone can go with Webkul this company is very serious.
Good connector. We are working already 9 months. Customer support always helps to setup connector options and fix all issues. Very important - if you would like to use it you should deep understand Odoo processes and setups.
We’re glad to hear that you’ve been using the connector successfully for the past 9 months and that our support team has been consistently helpful in setting up options and resolving issues. Your point about understanding Odoo processes is absolutely valid, and we appreciate you highlighting it for other users.
Thank you for trusting Webkul. We look forward to continuing to support you and your business going forward.
We have been trying to use this app to connect our Online Store with Odoo, unfortunately the products, inventory... are not synchronized and the support is really bad and doesn't provide any solution for such a critical software.
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how important reliable product and inventory synchronization is for your business.
Our Odoo–Shopify connector is used successfully by many merchants, and in most cases, synchronization issues are related to initial configuration, version compatibility, or specific workflow requirements on the Odoo side. These are typically resolved once we review the setup in detail.
Regarding support, we sincerely apologize if our assistance did not meet your expectations. That is not the experience we aim to deliver. We would genuinely like the opportunity to investigate your case thoroughly and help resolve the issue.
We request you to please reach out to us at support@webkul.com
(or reply to the existing ticket, if any) with your store URL, Odoo version, and the challenges you’re facing. Our technical team will review the matter on priority and work with you toward a resolution.
It works really well and is easy to use. There were some hiccups during our set-up, but the customer support is really helpful.
Glad to know that you're having a great experience using the app. Thanks for trusting and choosing Webkul! - Team Webkul
