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Very bad app and unstable, and the support is useless; they can't resolve the core bugs, don't subscribe waste of time and money, searching for an alternative any help?
Hey!! Thank you for taking the time to share your feedback. We sincerely regret any inconvenience you may have experienced.
After carefully reviewing your case, we would like to clarify that the issue was not related to the app’s functionality. It was related to the configuration settings. Since configuration changes impact only future events/orders, the return order that was created before enabling the configuration was not updated on the Odoo end.
The app is working as designed, but the configuration was enabled after the order was already processed, which is why the refunded order did not reflected in Odoo.
We are fully ready for a one-on-one meeting to help you properly configure the app and ensure smooth working functionality in your store going forward. Kindly check our support email & schedule the meeting with us. Let's make the app fully functional together- Team Webkul
We have been trying to use this app to connect our Online Store with Odoo, unfortunately the products, inventory... are not synchronized and the support is really bad and doesn't provide any solution for such a critical software.
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how important reliable product and inventory synchronization is for your business.
Our Odoo–Shopify connector is used successfully by many merchants, and in most cases, synchronization issues are related to initial configuration, version compatibility, or specific workflow requirements on the Odoo side. These are typically resolved once we review the setup in detail.
Regarding support, we sincerely apologize if our assistance did not meet your expectations. That is not the experience we aim to deliver. We would genuinely like the opportunity to investigate your case thoroughly and help resolve the issue.
We request you to please reach out to us at support@webkul.com
(or reply to the existing ticket, if any) with your store URL, Odoo version, and the challenges you’re facing. Our technical team will review the matter on priority and work with you toward a resolution.
The app doesn't import stocks from Shopify to Odoo so it's useless for us. I ask a refund to Webkul (the company who develop this plugin), but they refuse to refund us the $35... We switch to the Odoo Shopify connector from Emipro, and we had a better experience.
Hey, Please excuse us for the less satisfied response...!!
Please be informed that, Bydefault, We do import the stocks from Shopify to Odoo. Infact, Import works bi-directional in Odoo Connector.
Further, Please connect at support@webkul.com to clear all the confusions & let's get the things back on track !- Team webkul