Webkul Odoo Connector

Hey!! Thank you for taking the time to share your feedback. We sincerely regret any inconvenience you may have experienced.

After carefully reviewing your case, we would like to clarify that the issue was not related to the app’s functionality. It was related to the configuration settings. Since configuration changes impact only future events/orders, the return order that was created before enabling the configuration was not updated on the Odoo end.

The app is working as designed, but the configuration was enabled after the order was already processed, which is why the refunded order did not reflected in Odoo.

We are fully ready for a one-on-one meeting to help you properly configure the app and ensure smooth working functionality in your store going forward. Kindly check our support email & schedule the meeting with us. Let's make the app fully functional together- Team Webkul

Thank you for sharing your honest feedback and for using the Odoo Connector app over the years ⭐⭐⭐⭐⭐

We truly appreciate your long-term trust in our solution. While we understand that occasional bugs or errors can occur, we’re glad to know the app continues to be the best fit for your business and operational needs. Your feedback helps us identify areas for improvement and strengthen the product further.

Please feel free to reach out to our support team whenever you face any challenges—we’re always here to assist and continuously enhance your experience.