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Your new update ruined our saved template!
Hi. Thank you for sharing your feedback. In order to assist with your template migration, please review our documentation here: https://shopify.link/18NL. You can also get in touch with our team through live chat here: https://shopify.link/YWD7. -Mac, Shopify Support
AWFUL Does not include images, it's hard to work without images.
Thank you for your review and feedback. I will be sure to provide this feedback to our team. -Emily, Shopify Support
Unfortunately, it is really hard to migrate your current templates if you have some custom CSS styles.
Hello, thanks for your feedback. I understand that dealing with the migration of templates containing custom CSS styles can be difficult, we have some fantastic guides to help you out here: https://bit.ly/4c1oIZ8. We value your feedback on how this change has affected you, and I will certainly relay this information. - Moira, Shopify Support
I wanted to import the templates from the old app into the new one, but the fonts are not being carried over.
Hey, there! If the font changes you want to make are within the scope of our Design Policy, our Theme Support team may be able to customize the for you. Please get in touch with us via the Help Center so we can look into this: https://shopify.link/1w5D. If our Theme Support team isn't able to help, I recommend posting in the Shopify Community forums for suggestions from other merchants and developers: https://shopify.link/7kzD. -Sophia, Shopify Support
I assumed I could just copy over the code from the old app, but it no longer works as the subtotal / total fields no longer add up. Why change something with no support or at least option to customise the look and design of the invoice?
Hello! It sounds like your previous template might include some legacy variables that will need to be updated for the new app. Please refer to our migration guide here for details: https://shopify.link/18NL. You can also contact us any time via the Help Center if you require further assistance: https://shopify.link/1w5D. -Sophia, Shopify Support
By default is not showing the Customer info. Broken template by default.
Hey, there! Thanks for your review. If your templates aren't formatted as expected, feel free to contact us through the Help Center (https://shopify.link/vRnL). We would be happy to assist you further! - Greta, Shopify Support
extremely disappointed with this app, the old app was great, had my template just how I needed it for my business, new app does not support the same template, VERY DISSAPOINTED
Hey, there! Thank you for your review and I'm sorry to hear you didn't have a great experience with the new Order Printer app. I'll make sure to pass this on to our development team so we can consider it for future updates. -Summer, Shopify Support
We were happily using (the old) Shopify Order Printer. All the templates were set up perfectly.
Tried importing the code in to the new Shopify Order Printer, and it doesn't work.
Pretty poor migration strategy from Shopify. At least the old app is still working... for now...
Hi, there! Thanks for taking the time to leave us a review for the Order Printer App. We appreciate your feedback around this new app launch. We have a help document here (https://shopify.link/Qjbv) that we recommend folks review if they're looking for some guidance with migrating over to the new version of the App. If you encounter any issues when completing the migration process, please reach out to our Support Team: https://shopify.link/vRnL. -Imogen, Shopify Support
no se puede programar en html no me deja hacer nada. esto es solo para obligar a pagar un programa de facturas pre hechas
I don't understand why change the existing one. The new one is not better.
Hello!
Thank you for taking the time to share your review.
We appreciate you providing your input and will be sure to pass this information along to our product development team for review. -Victoria, Shopify Support.