Rezensionen (269)

Gesamtbewertung
2,4
Anzahl pro Bewertungsstufe
  • 22 % der Bewertungen sind 5 Sterne
  • 9 % der Bewertungen sind 4 Sterne
  • 5 % der Bewertungen sind 3 Sterne
  • 3 % der Bewertungen sind 2 Sterne
  • 61 % der Bewertungen sind 1 Sterne
30. Juli 2024

Easy and simple transition, with no issues, all templates came across successfully.
After reading some of the negative reviews from earlier days, we were a bit hesitant and delayed our migration until now.
It was all good for us, so business as usual.

The Grace Collection Australia
Australien
15 minuten mit der App
Bearbeitet am 14. Juni 2024

UPDATE: Fabulous news, the new fucntionality allowing us to import templates from the old ( legacy) order printer app is BRILIANT! Thank you!! You listened. It works perfectly. 5 STAR!

Why oh why can't we have a tempate builder? Why do we need to be coders? I used the originl Order Pinter app for years and it was great...you purchased templates from its sister app and had the WYSIWYG functionality to help you to adapt it. Perfect. Now, I am not able to modfiy your new layouts to fit my label paper, for instance..I use S3 integrated label paper to create picking lists and to add shipping-to labels onto the order! Like almost everyone who runs a small business, I imagine? So I have bought another app...VERY unhappy, Shopify. Your TWo designs - packing and invoice - are rubbish and dont work for me...why can't i use the code from the old app? Why does your system reject it? NOT HAPPY

Green Pebble
Vereinigtes Königreich
28 tage mit der App
Shopify hat geantwortet 2. Juni 2024

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. - Blair, Shopify Support

Bearbeitet am 16. Juni 2024

Updated: Changed from 1 back to 5 stars. Thank you for taking the time to ensure templates were completely compatible with new version. They look and work perfectly without me having to do any additional coding. Happy to hear that Shopify (unlike some other platforms) takes the time to listen to their customers and work out the kinks. Very happy.

Custom Gifts By Avery
Kanada
Etwa ein monat mit der App
Shopify hat geantwortet 31. Mai 2024

Hey, there! I'm sorry to hear you're unhappy about the new Order Printer app. We appreciate your feedback as it helps us determine what updates and changes to implement from here. Please rest assured your comments will be shared with our development team. Thanks for your patience as we continue to work on this new app and tailor it to our merchants' needs! -Summer, Shopify Support

12. Juni 2024

All my templates imported fine from the old app. No issues printing either. Seems to load much faster - what's to complain about?

SICC Online Retail Store
Kanada
Ein tag mit der App
Bearbeitet am 18. Juni 2024

Dear Shopify Team,

I am writing to express my heartfelt gratitude for your prompt and supportive response to the concerns I raised regarding the Order Printer app. The creation of migration tools from the legacy Order Printer to the new app is a testament to your commitment to customer satisfaction and service excellence.

The successful migration of all my templates to the new app was seamless, and I am delighted with the outcome. Your assistance has not only addressed my immediate needs but also reinforced my confidence in Shopify as a platform that truly listens and responds to its user community.

Thank you once again for your exceptional support. It is actions like these that solidify our partnership and make Shopify an indispensable part of our business operations.

Kind regards,
Emergency Gear Backpack

-------------------------------------------------------
Original Review:

Dear Shopify Support Team,

I am writing to express my deep concern regarding the recent changes to the Order Printer app. While I appreciate the new version’s ability to quickly set up and print custom packing slips, invoices, labels, and receipts, the critical issue lies in the requirement for major customizations.

The statement that “Shopify Theme Support can assist with minor customizations” does little to alleviate our concerns. For many of us who lack expertise in HTML, CSS, and coding, major customizations are now an insurmountable challenge. The need to hire third-party apps, designers, or developers incurs additional expenses that significantly impact our businesses.

As business owners, we rely on the tools provided by Shopify to serve our customers effectively. The original Order Printer app was a testament to Shopify’s understanding of our needs, and its removal has left a significant void. We are not merely users; we are your partners in commerce.

Therefore, I strongly request the reinstatement of the original Order Printer app. Please consider the collective voice of your user community, which relies on the robustness and dependability of your platform. Swift action to address these concerns would demonstrate Shopify’s commitment to supporting businesses of all sizes.

Thank you for your attention to this matter.

Emergency Gear Backpack
Thailand
2 tage mit der App
Shopify hat geantwortet 29. Mai 2024

Hi, there. Thank you for this review and sharing your experience. We do appreciate hearing how this change has impacted you and I will definitely pass on this feedback. We have updated our migration guide (https://shopify.link/18NL) to include examples of the most common customizations (https://shopify.link/p131) to help with this transition. We also hope to further automate the template migration process going forward. If you need any help with the app in the meantime, please don't hesitate to reach out to our support team here: https://shopify.link/vRnL. -Erin, Shopify Support

26. Juni 2024

I was trepidatious about updating to this new version of the app, but it was super easy get up and running. The custom template that we worked so hard on to perfect years ago was simple to import, and came through perfectly. Thanks, team!

We'Moon
Vereinigte Staaten
42 minuten mit der App
16. Mai 2024

We have used the Shopify in-house app Order Printer to print custom pack slips for many years. This is a nearly identical replacement of the Order Printer (legacy) app but with some changes to the liquid variables. There are two help pages you will need: "Liquid variables and filters reference for Shopify Order Printer" and "Migrate from the Order Printer app to Shopify Order Printer".

Seattle Thread Company
Vereinigte Staaten
Ein tag mit der App
17. Mai 2024

I think people just jumped on to write a review before really diving into the new app. I successfully transferred all of my old templates. Although, I did have to rework them a little bit.

I am not sure about adding images, but that isn't something we utilize so can't help combat that negative review. Overall, it was an easy switch and it's an easy app to use.

Steffich Fine Art
Kanada
Etwa 21 stunden mit der App
11. Juni 2024

Funktioniert problemlos! Vorlage muss lediglich angepasst bzw. übersetzt werden. Einfaches HTML und CSS.

lnk-reeds
Deutschland
Etwa eine stunde mit der App
15. Juni 2024

Those who do not know how to code should stay away and those who know how to code on shopify - this app works like a charm !

Entangle
Indien
32 minuten mit der App