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If you are still running Lagecy do yourself a favor DO NOT GET THIS! Once Lagcey is removed find another option. I would leave a review but I think most other people have already pointed out how once again Shopify has taken something not broken and broke it.
Hi there. Thank you for your review. For some context, we upgraded the app as we transitioned over to a different tech stack that provides a better foundation to grow and roll out features. If you are having issues, please contact us via the Help Center: https://shopify.link/1w5D. That way, our developers can take a closer look. -Mac, Shopify Support
Like others have said; typical Shopify wasting time and resources to "update" an app that didn't need updating, only to make it worse.
Importing our template from the old app also didn't work, it was missing information and came in much smaller and difficult to read. Frustrating as someone who paid for my template in the old app, because I will now need to pay more money to get a new template. A complete waste of money when the old app works fine.
Hello! Thank you for your feedback and review for the new Shopify Order Printer App. We're sad to hear about your issues migrating your old template to our new app. We've crafted a help document here (https://shopify.link/18NL) to assist with making the changes needed to ease migration. If you're still experiencing issues with your template after consulting our migration doc, please reach out to us directly for support: https://shopify.link/vRnL. -Imogen, Shopify Support
I don't think I've ever been more mad at a developer than I am at the Shopify devs right now.
They've bugged the legacy invoice generator and are too stupid to just roll it back like any other platform would do. The fact they apparently don't have regression testing for the biggest e-commerce platform on Earth is mind boggling.
Hi there! Thank you for reaching out and sharing your review. We appreciate your input, and I want to assure you that your comments are valuable to us. We will share your feedback with our product development team for review. - Moira, Shopify Support
Too hard to customise the template unless you can understand lines of code.
Hi there. Thank you for providing that feedback. We have a great help guide here(https://bit.ly/4c1oIZ8) on how to customize you templates. Additionally small customizations can be done on your behalf by our team using design time. If that's something you're interested in please reach out to our live team via the link above. - Skye, Shopify Support
Absolutely appaling, order printer wasn't great but this is far worse, I was hoping it would at least have the ability to produce credit notes, not a chance it looks like they have just taken the data which the original app used and then put it together with awful formatting.
It doesn't even show your VAT number! What use is that? It also shows the website name instead of the correct business name so totally useless as a VAT invoice.
I won't go into the packing note showing pricing, or the order list with the date overwriting the order number.
Was this coded by a schoolboy with zero business experience?
This was an opportunity to produce a really useful app and instead we have this pile of poo.
Hi there! Thanks for taking the time to share your thoughts with us here. We'd like to record your feedback internally as a merchant request. If you can reach out via our Help Centre here: https://shopify.link/VRd6 we can ensure your critical feedback is shared with the correct internal team. -Don, Shopify Support
This app is terrible! Not only can I not customize the template, it prints blank pages. lol Please come up with something better for those of us who don't know code.
Hi, there!
Thank you for reaching out.
In order to make your templates work in the new app, you'll need to replace the legacy variables with the new variables. You can contact our authenticated Support via the Shopify Help Center (https://shopify.link/vRnL) for assistance.
We appreciate you sharing your feedback in regard to the app. I've gone ahead to share your request with our Product Development team for review. While we can't guarantee if or when this will be implemented, rest assured it has been shared. -Victoria, Shopify Support.
La lista de variables que funcionaba con order printer legacy no funciona con esta nueva app.
Looks like another complete and utter failure to go along with the many other failures from the Shopify development team. I'm curious as to why Shopify continues to log so many failures in a market landscape that has so many different competitors. This failure coupled with Shopify's failure to add simple dimensional shipping proves that they don't have their customers best interests at heart.
Hey there! Thank you for taking the time to provide feedback about the Order Printer app. I'll be sure to log this feedback to our development team for potential future consideration. - Dirk, Shopify Support
After update my old template got lost
Hello! Please refer to our guide on migrating from the legacy app: https://shopify.link/18NL. This will help you migrate your template to the new app. -Sophia, Shopify Support
I paid for Invoice/Packing Slip template and now I have to use the basic ugly template from Shopify Order Printer. If you want to change the legacy version, you should have bring back our purchased template as well. I'm not familiar with coding, and couldn't adjust the template...
Thank you for taking the time to review the app. While we can't provide support for purchased templates, it is possible that our Theme Support team may be able to help you with customizations if they are within the scope of our Design Policy. Please reach out via the Help Center so we can look into this with you: https://shopify.link/1w5D. -Sophia, Shopify Support