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Ever since the update from the Legacy version, this app has been terrible. So many bugs.
Wish they would have just kept the same app instead of ruining it with this new update. Hard to get any support and difficult to make changes. Go back to the original, please.
Hi, there.
Thank you for reaching out and sharing your experience.
We appreciate you providing your feedback regarding the app and will share this with our Product Development team. You can keep our Shopify Changelog on hand to stay up to date with new updates that roll out to the platform: https://shopify.link/N5vR.
If you'd like to contact our authenticated Support team, you can do so by creating a support request through the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.
You have to give people the code. The old templates dont work.
Hey there! In order to assist with your template migration we've updated our Help Docs to include guides on how to migrate. Please review our documentation here: https://shopify.link/18NL.You can also get in touch with our team through live chat here if you need additional support: https://shopify.link/YWD7. -Shay, Shopify Support
Ich kann bei der APP keine Packliste drucken und keine Fotos hinterlegen.
In the legacy order printer when you print as PDF and save on pc, the name of the file would contain the specific order number. In the new version the pdf file has a standard name. So when you print to pdf many orders you have to manually change the name for each order. It is just one unnecessary extra step.
Thanks for taking the time to leave a review! I appreciate you letting us know about this being important to your workflow, and I'm happy to share this with our developers for consideration in future updates. -Sophia, Shopify Support
The print document button cannot use suddenly on Shopiiy POS
Thank you for letting us know! Please contact our team via the Help Center so we can investigate and work towards a resolution: https://shopify.link/1w5D. -Sophia, Shopify Support
At least they are giving us time to migrate, but this new app does not support any of the customizations we have implemented in the legacy app. I cannot currently figure out how to add line item images to my invoices. Documentation is very sparse and there are not many templates that are provided in the app that you can customize.
Hello! It sounds like your previous templates might include some legacy variables that will need to be updated for the new version of the app: https://shopify.link/18NL. If the changes you're making are within the scope of the Shopify Design Policy, our Theme Support team may be able to help. If not, you can post a question in the Community forums for advice from other merchants and developers: https://shopify.link/7kzD. -Sophia, Shopify Support
It's unfortunate that the Order Printer (now called 'Legacy') is being removed. The biggest value I saw in the existing Order Printer app was my ability to have more than 2 templates, for various purposes. I even used one template as a "work order" of sorts, showing exactly what needed to be produced for the order.
The new version only supports "Invoice" and "Packing Slip", which, by the way, a packing slip should never contain pricing details by default.
Please add additional template support to allow for shop owners to generate various printouts.
Hey, there! Thank you for reviewing Shopify Order Printer. We appreciate your feedback as it helps us improve our app and tailor it to our merchants' needs. I understand your main concern is regarding the templates. If you weren't aware, you can actually create up to 15 templates in this app. You can refer to this help doc for guidance on creating them: https://shopify.link/35gn. We don't have readily available templates other than the invoice and packing slip, however, I'll share your interest for these to our app development team.
As for the pricing on the packing slip, I'm pleased to let you know it's been removed. Reviews like yours help us make impactful changes like this one, so we appreciate your efforts in leaving comments. If you're still seeing the prices on your end, please note you can contact our support team (https://shopify.link/WJna) for assistance and they will be happy to investigate. -Summer, Shopify Support
Needs the ability to edit documents per order like the Legacy version had.
Hello! Order Printer templates can be customized: https://shopify.link/p131. If you're referring to invoices, packing slips, or something else, please share more detail about your request so we can submit your feedback to our developers. You can reach us 24/7 in the Help Center: https://shopify.link/1w5D. -Sophia, Shopify Support